Customer Care Advocate

Administrative / Administration Toronto, Ontario Mississauga, Ontario


Description

Position at Ainsworth

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today!


Job Summary

Meets with existing client base to understands their needs, enhance the overall relationship, and gather feedback on Ainsworth performance.

 

Responsibilities

  • Knowledgeable in all services provided by Ainsworth and be able to articulate service offerings to meet client demands
  • Knowledge of Ainsworth Service activities to coordinate meetings with service delivery
  • Communicate with foreman, primary tech, and back office prior to client meetings to get proper feedback on client activities
  • Contact clients directly to set up weekly meetings.
  • Meet with clients to understand current and future needs regarding services
  • Discuss intelligently recent work performed and/or work proposed/quoted
  • Meet with additional contacts within building to generate referrals and additional prospects
  • Coordinate budget activities between Ainsworth back office and client
  • Responsible to enter client meeting and follow up data into CRM
  • Must follow up with clients with any items that were required/discussed during the meetings
  • Engage additional Ainsworth resources to help solve client issues as required and uncovered during site visit
  • Follow through on set quotas for number of clients met and information gathered as set by Director.
  • Bi-weekly meetings with Director and Managers to relay client feedback and coordinate follow up’s and marketing activities
  • Always conduct in a professional manner and in a way that promotes the Ainsworth brand in a positive and ethical manner

Qualifications

  • Must have excellent interpersonal, oral and written skills
  • Must be able to communicate professionally with client, the office and in the field
  • Ability to work under pressure and meet with clients on a flexible schedule
  • Ability to resolve communication discrepancies and conflicts are a must.
  • Minimum of 3-5 years experience in HVAC and or facilities maintenance industry.
  • Above average skills working with common business systems: Outlook, CRM systems, Word, Excel, etc.

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

Ainsworth is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.