Regional Biller- Team Lead

HVAC / CVAC Mississauga, Ontario


Position at Ainsworth

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today!  
Job Summary:   
The Regional Biller- Team Lead provides support and leadership to the Billing Team, supervising the day-to-day reconciliation and billing, overseeing the co-ordination and appropriate execution of all back-office functions associated to reconciliation and billing activities while ensuring team motivation, training, development and performance levels are maintained. The Regional Biller – Team Lead will also provide a high level of customer service support to internal and external customers. Ensures team members have the required information and support to perform work in the most efficient and effective manner. Ensures the work order life cycle through the billing stage is processed in an efficient manner. In addition, the role assists the Operations Team with administrative tasks and the task direction of the Reconcilers/Billers while supporting the day-to-day departmental overflow requirements as necessary.  
Team Leadership:  
  • Create an environment oriented to trust, open communication, creative thinking and cohesive team effort.
  • Motivate and inspire team members.
  • Facilitate problem solving and collaboration.
  • Maintain healthy group dynamics.
  • Intervene when necessary to aid the team in resolving issues, remove barriers and ensure they have the necessary knowledge and tools required to be successful.
Operational Management:  
  • Gather, collate and analyze reconciling/billing activity data and make recommendations to support continued KPI development and improvements
  • Create reports for team members to manage their workload
  • Maintain overview of the quality and efficiency of daily activities.
  • Facilitate positive working relationships with internal and external clients.
  • Regular multi-level communication of accomplishments and challenges and participate in achieving resolution by developing and executing appropriate action plans.
  • Maintain interaction quality by ensuring customers’ needs are responded to appropriately and within targets.
  • Reconciles work order data ensuring accuracy and completeness
  • Receive vendor invoices – verify accuracy against PO and completed work order, approve for billing or escalate accordingly
  • Manage “Work In Progress” Report mitigating all aged WIP
  • Update Work Order Detail to Customer Portals as required
  • Identify & Suggest opportunities for Process Improvements & efficiencies within department
  • Prepare various reports/spreadsheets as required
  • Supports the regional dispatch or other shared services teams as required to ensure work order life cycle is smooth and internal & external client needs are met
  • Perform quality audits to ensure all work order information is accurate and updated accordingly.
  • Support the implementation and training of Metrix as necessary.
  • Act as a back-up to support peak volumes as necessary.
  • Sensitivity to confidential matters may be required
  • Act in a professional manner to reflect positively on Ainsworth.
  • Adhere to all company policies and procedures.
  • Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
  • Adhere to the Company’s Quality System operating procedures.
  • Perform other duties as assigned by Management.
  • Post-secondary education in related area of study or equivalent.
  • 5+ years relevant experience in a related environment.
  • 2+ years in a leadership or supervisory capacity within a related environment.
  • Proficient computer skills, including knowledge of service management systems.
  • Proven ability to communicate effectively with a diverse group of internal and external individuals.
  • Proven systematic and organized approach to multi-tasking.
  • Demonstrates integrity, initiative and focus.
  • Ability to communicate clearly and set expectations with internal and external personnel
  • Written communication is imperative and the ability to document information and instructions, so others understand the course of action taken/required.
  • Service and customer orientated – Actively looking to help people. Anticipates and works to understand and meet customer needs in a helpful way. Takes personal responsibility to correct customer’s problems. Corrects customer service problems promptly and non-defensively.
  • Knowledge of business procedures.
  • Team Focus - Capable of building relationships at all levels within the organization and with customers. Contributes towards team goal by working co-operatively with others, also gets people’s input to decisions/plans, and promotes team spirit. Shares all relevant and useful information. Keeps people informed and up-to-date about the group process.
  • Demonstrates ability to work independently to complete assigned tasks with minimum supervision.
  • Working knowledge of the English language both written and oral.
  • Demonstrated ability to meet deadlines and prioritize a heavy workload.
  • Professional, friendly, exceptional interpersonal skills.
Travel Requirements:  
Small amounts of travel required to different GTA offices.  
Why work at Ainsworth (a GDI company)?  
Ainsworth (a GDI company) is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:   
Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation  
Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives  
Flexibility: Hybrid working models, where applicable  
Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company  
While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.  
Ainsworth (a GDI company) is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.  
Ainsworth (a GDI company) is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.