Fraud & Compliance Analyst
Description
About us
As a leader in cloud communications, Line2 aims to empower people to stay connected no matter where they are or what device they use. Our products make it simple to have meaningful conversations through calls, conferencing, and text messaging.
Job Summary
We are seeking a skilled and proactive Fraud & Compliance Analyst to join our team and take on a critical role in tackling nuisance communications. In addition to analyzing and preventing scam calls and texts, this position will be responsible for monitoring and identifying misuse of our services, particularly in relation to 10DLC (10-Digit Long Code) messaging. You will be responsible for detecting fraudulent behaviors, investigating suspicious activities, and ensuring compliance with regulations to protect both consumers and our network. Your work will help safeguard sensitive personal and financial information, support efforts to combat scams, and prevent misuse of telecom services. By collaborating with telecom providers, and other stakeholders, you'll contribute to ongoing initiatives that protect vulnerable users and ensure the integrity of communications across our network.
Work Schedule:
This position requires the successful candidate to work every weekend, with flexibility on the other days of the week to ensure 5 working days in total.
Key Responsibilities
- Review and assess accounts flagged by internal systems or external sources for potential misuse or fraud.
- Monitor 10DLC messaging activities to identify and investigate potential misuse of services.
- Collaborate with internal teams to address fraud and compliance issues in a timely and effective manner.
- Investigate and analyze fraud trends to recommend proactive strategies for risk mitigation.
- Work closely with telecom providers, government agencies, and other key partners to ensure adherence to regulations and prevent fraudulent activities.
- Maintain up-to-date knowledge of fraud prevention technologies, industry regulations, and best practices.
- Contribute to the development of fraud detection and compliance reporting mechanisms.
Preferred Qualifications
- Fluent spoken and written English.
- Experience querying SQL databases is an advantage.
- Strong analytical and problem-solving skills.
- Knowledge of telecom regulations, fraud prevention, and compliance standards.
- Ability to work independently and as part of a team in a fast-paced environment
Why Join Us
- Cutting-Edge Technologies: Work with innovative communication technologies and help drive impactful projects.
- Collaborative Environment: Be part of a supportive, creative, and innovative team.
- Career Growth: Take advantage of professional development opportunities and career progression.