Sales Operations Associate
Description
VIPRE Security Group is a global organization that protects millions of consumers and businesses including some very well-known brands. Backed by cutting-edge machine learning, one of the world’s largest threat intelligence clouds and real-time behavior monitoring, the VIPRE Security Group delivers unmatched protection against today’s most aggressive threats.
Mission and vision: In an ever-changing digital world, consumers and businesses become more connected every day. Protecting what’s most important to us from our families to our business is one of our biggest priorities. VIPRE is the modern security solution that protects people and productivity.
Role:
The individual for this role will be responsible for accurately recording and managing customer orders from the initial point of entry through to delivery, ensuring timely fulfillment by verifying details, communicating with customers when needed, and coordinating with other departments with technical support to ensure smooth order process and customer satisfaction.
Job Duties:
• Respond to customers via tickets and phone billing questions, manage customer disputes and escalation to supervisor or manager as needed
• Process and provision products based on quotes
• Assist in the generation of invoices to customers and process all administrative materials as required
• Quality assurance of monthly invoices generated from various billing platforms
• Maintain Accounts Receivable policies, procedures, and controls
• Assist with projects and additional tasks as needed
Job or Project Requirements and Experience:
• Experience with Microsoft Excel is required
• Experience with Salesforce is highly recommended
• Experience with Oracle Financials software is a plus
• Excellent customer service and problem-solving skills
• Must have strong analytical skills and be able to multi-task
• Strong organizational, verbal, and written communication skills, attention to detail, and a strong consistent performer desire to learn. Willingness to go to the “extra mile” to get the job done right
• Ability to work through issues with customers, employees, and colleagues in a calm, proficient, and effective manner
• Ability to work in a fast-paced environment at a company growing in revenue
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