Onboarding & Provisioning Specialist
Description
Join an energetic team in one of the fastest-growing sectors in software—cybersecurity. VIPRE Security Group, a part of Ziff Davis (NASDAQ: ZD), is a global, highly rated, award-winning security, privacy, and data protection company protecting millions of consumers and businesses, supporting some of the world’s largest brands. Backed by cutting-edge machine learning, one of the world’s largest threat intelligence clouds, and real-time behavior monitoring, VIPRE Security Group delivers unmatched protection against today’s most aggressive threats. The group operates under various brands, including VIPRE™, STRONGVPN™, IPVANISH™, Inspired eLearning™, Livedrive™, and SugarSync™.
Our team helps fight cybercriminals and protect our customers by delivering innovative solutions that safeguard families, businesses, and their data, digital identity, employees, websites, email, and applications.
IDEAL CANDIDATE
- Detail-oriented and highly organized
- Strong technical aptitude with experience in user account management and provisioning
- Knowledgeable in authentication protocols, user access management, and cloud-based systems
- 3+ years of experience in user onboarding, provisioning, or IT administration
- Strong problem-solving and troubleshooting skills
- Excellent spoken and written communication skills in English
- Self-motivated and able to work effectively in a remote, team-oriented environment
RESPONSIBILITIES
- Oversee and manage the end-to-end onboarding and provisioning process for new users, ensuring timely access to systems, tools, and resources.
- Configure and maintain user accounts in systems such as Office 365, Google Workspace, VPN services, and other business-critical applications.
- Work closely with stakeholders and clients to align provisioning processes with onboarding workflows.
- Assist in managing and auditing user access rights, ensuring compliance with security policies.
- Troubleshoot and resolve provisioning-related issues, escalating as necessary.
- Maintain accurate documentation of onboarding procedures, access control policies, and provisioning workflows.
- Monitor and proactively address system access requests, account changes, and deprovisioning as needed.
- Collaborate with internal stakeholders to streamline and improve onboarding efficiency.
- Stay up to date with best practices in user access management and security.
REQUIRED SKILLS & ATTRIBUTES
- Proficiency in managing user accounts and permissions across enterprise applications.
- Strong interpersonal and communication skills with the ability to provide clear guidance to new users.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Commitment to data security and confidentiality in handling user access.
- Ability to work well independently and as part of a distributed team.
- Strong troubleshooting skills to diagnose and resolve access-related issues.
EXPERIENCE & QUALIFICATIONS
- 3+ years of experience in IT administration, user provisioning, or a related field.
- Hands-on experience with Office 365, Google Workspace, and identity and access management (IAM) tools.
- Familiarity with Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Active Directory.
- Experience with ticketing systems like Zendesk, Jira, or ServiceNow is preferred.
- Knowledge of security best practices related to user authentication and access management.
- IT-related certifications (e.g., Microsoft Certified: Azure Administrator Associate, CompTIA Security+, ITIL) are a plus.
EDUCATION
- Minimum: High school diploma with relevant technical certifications.
- Preferred: College diploma or university degree in an IT-related field.
If you are passionate about ensuring smooth user onboarding and access management while working in a dynamic cybersecurity environment, we would love to hear from you!