Payments and Fraud Specialist
Description
Payments and Fraud Specialist
Ziff Davis Shopping helps millions of shoppers discover and save, delivering exceptional consumer and merchant-advertiser experiences across a portfolio of leading mobile and e-commerce brands. Our domestic brands include RetailMeNot, Offers.com, Blackfriday.com, TechBargains, and TDS Gift Cards. TDS Gift Cards, a division of Ziff Davis, is a leading platform solution for global Prepaid/Gift Card processing and program management. TDS manages its clients' global gift card programs, including Airbnb, Uber, Netflix, DoorDash, Etsy, and many others. TDS provides its clients turnkey solutions for monetizing and growing their revenue and brand via prepaid cards, pin code and digital solution programs through major retailers and digital distributors across the globe. TDS develops individualized strategic retail rollout plans for its digital partners to maximize revenue, branding and marketing results, making it easy for brands to own and run a global gift card program.
TDS develops unique prepaid card products and delivers them to consumers through a worldwide network of leading retailers and alternative distribution partners across 50+ countries. Headquartered in NYC, TDS has additional staff across the US, Mexico City, Brazil, Australia, Japan, France, Germany and the UK. The TDS culture and business has been built upon an entrepreneurial drive and created by experienced leaders and a team of people that thrive in a fast-paced, dynamic, creative and energetic environment.
Launch Gift Cards (LGC), a division of TDS Gift Cards and Ziff Davis, is a technology solutions provider for the closed-loop gift card industry, providing digital commerce tools for gift card programs including B2C e-commerce and B2B bulk functionality. LGC’s platform has been built from the ground up using modern APIs and services that enable a 100% custom solution for clients. The goal is to make it truly look and feel like a client-developed solution, without bothering their engineers to build it. LGC offers full fraud indemnification and an automated chargeback process, further protecting our clients.
We are currently looking for an E-commerce Payments and Fraud Specialist to add to our dynamic Launch Gift Cards team.
About The Role:
The E-commerce Payments and Fraud Specialist will be responsible for leading fraud prevention, dispute resolution, and refund processes related to gift card transactions. This role focuses primarily on fraud mitigation and resolving disputes efficiently, but a foundational understanding of our customer service processes and b2b operations is important for collaboration and ensuring comprehensive solutions.
What You’ll Do:
- Lead and oversee the fraud prevention, disputes, and refunds processes for gift card orders.
- Monitor payment transactions to identify emerging fraud trends and use data to inform preventive strategies.
- Collaborate with internal teams to develop and implement solutions to minimize fraud and manage payment risks.
- Submit well-documented evidence to financial institutions to combat payment disputes and recover funds.
- Evaluate and process refund requests for gift card orders, ensuring compliance with company policies.
- Proactively identify potential fraud risks and implement measures to mitigate future issues.
- Review and enhance fraud prevention and dispute resolution procedures to improve efficiency and effectiveness.
- Analyze trends and develop strategies to prevent future fraud and disputes.
- Leverage knowledge of customer service processes and b2b functionalities to ensure smooth issue resolution, although direct customer or b2b engagement is not the core responsibility.
- Work closely with other internal teams to resolve payment-related issues promptly and ensure an efficient workflow.
Qualifications:
- 3+ years of high-volume payments or fraud experience, ideally on the processing side of the transaction
- Proven success in managing payments and fraud data, processes, and vendors
- Experience with payments, accounting, electronic funds transfer/ACH system or other financial systems
- Analytical aptitude with SQL skills
- Experience with bank dispute resolution, including creation of compelling evidence, tracking outcomes and taking corrective actions to minimize the risk of future chargebacks
- Experience with global payment processors and fraud mitigation vendors
- Ability to recognize and resolve problems before they arise and report trends to management
- Ability to multitask and prioritize in a fast-paced environment
- Organized, detail-oriented, and process-driven to enhance cross-functional collaboration
- Demonstrated ability to work independently and remotely
- Bachelor’s degree in a relevant field preferred
We Offer Great Benefits:
- Company-sponsored medical, dental, and vision insurance (including domestic partner coverage) + pet insurance
- Flexible Vacation / Paid Time Off
- Charitable Giving Programs that include Paid Time off to volunteer and donation match
- Family Planning Programs like MAVEN Fertility Concierge
- Pregnancy and Paid Parental Leave (up to 16 weeks)
- 401K savings plan with employer match
- Employee stock purchase program (ESPP)
- Wellness Programs: Gym reimbursement, Lose It! and Calm subscriptions
- Hybrid, Remote and Flexible work arrangements
- Diverse and inclusive employee resource groups where you can collaborate with teams across the company while making an impact in the areas that most excite you!
U.S. Equal Employment Opportunity/Affirmative Action Information
Individuals seeking employment at Ziff Davis are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You are being given the opportunity to provide the following information in order to help us align with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.
Ziff Davis Shopping is a business unit within TSE. A division of Ziff Davis, Inc.
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