Customer Success Engineer

Customer Success/Support Canberra, ACT North Sydney, NSW None, VIC Melbourne, VIC


Description

What makes us Qlik 

Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. A Gartner Magic Quadrant Leader for 11 years in a row! Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone – at any skill level – the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating over 100 countries with 45,000 customers around the world. If you think we are interesting, please read on – we may be looking for you!  

 

Customer Success Engineer

Delivering Customer Success is an important focus for Qlik and we are committed to delighting our customers at every interaction. Understanding our Customer’s needs, creating the right engagement for the right customer at the right time is key. The Customer Success Management team is a cornerstone to ensure we understand customer needs and outcomes and create and manage a set of offerings that result in highly successful and loyal customers.

 

You will advise and support Qlik’s customers to integrate the Qlik platform within enterprise deployments, integrating third-party products while leveraging on-premise and cloud platforms to assure high performance and availability.  You will own the customer relationship from the technical perspective to ensure that we have both a successful implementation and ongoing customer adoption. 


Key Responsibilities & Tasks

  • Deliver and lead customer engagements in-person and via web based tools
  • Conduct periodic reviews of customer operations, including documenting findings and recommendations, and presenting to customers
  • Work with customers to understand their issues and assist them to optimize performance of the Qlik platform, e.g. through advising on design best-practice or identifying user training requirements
  • Review support cases logged with Qlik Support and other customer reported issues to proactively identify service improvement opportunities
  • Work closely with all Qlik internal teams to ensure successful customer deployments
  • Work with customers to understand growth and future usage to plan for scalability and optimal performance
  • Ability to travel up to 30% once COVID-19 restrictions are no longer in place

 

Competencies and skills:

  • The skills and qualifications required for this role:
    Security Clearance required to work on Government accounts
  • Bachelor’s degree, preferably in Computer Science or related technical field, or related industry experience
  • Knowledge of, or exposure to:
    • Relational database, data warehouse, data modelling concepts
    • Data replication and change data capture concepts
    • Oracle, DB2 (iSeries or z/OS), SQL Server or Snowflake or Google BigQuery
    • Hadoop (at least 1 distribution, Cloudera or Hortonworks), Hive or Kafka
  • Demonstrated success managing multiple work streams
  • Able to work independently with minimal supervision or as part of a team
  • Able to multi-task and refocus based on changing priorities
  • Able to communicate effectively with both customer and Qlik internal stakeholders
  • Able to take ownership of projects and to show initiative

 

Experience & Qualifications
Desired experience with successful track record in one or more of the following areas:

  • Experience in programming scripting languages such as Java, Python, Perl, Ruby, Scala
  • Experience with Amazon Web Services, Microsoft Azure or Google Cloud infrastructures
  • Experience in data vault and dimensional data modelling methodologies

 

Education

Bachelor’s Degree

 

Location/Mobility
Australia

 

If you find this position interesting, please send us your CV/Resume in English as soon as possible, as we are continuously working on finding the right talent. 

 

About Qlik 

 

Qlik is an Equal Opportunity Employer and does not discriminateon the basis ofany protected category or characteristic.  We value the diversity of our workforce. If you need assistance due to disability during the application and/or recruiting process, please contact us via theAccessibility Request Form 

 

AGENCIES: Qlikis not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee atQlikvia-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property ofQlik. No fee will be paid in the event the candidate is hired byQlikas a result ofthe referral or through other means. 

 

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