Senior Software Engineer

R&D - Research and Development Waltham, Massachusetts


Description

What makes us Qlik 

Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. A Gartner Magic Quadrant Leader for 11 years in a row! Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone – at any skill level – the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating over 100 countries with 45,000 customers around the world. If you think we are interesting, please read on – we may be looking for you!  

 

Software Engineer

Qlik R&D is looking for a seasoned Senior SW developer (full stack) to join our R&D team whose role will include initiatives in Enterprise Business Intelligence (BI), Cloud BI, encompassing the full breadth of Qlik’s platform and products. Successful candidates’ skills will include full stack windows, web and cloud technologies. This candidate will be part of a Global R&D team with team members in Sweden, Canada, India and Australia. The successful candidate will be an individual contributor with hands on and current software development and architecture experience on enterprise class software applications and products. In this role, you will have an opportunity to work closely with customers where you will use and enhance your experience to deliver solutions in products to real customer problems.  You will also have the opportunity to undertake initiatives to improve R&D Product Release Quality and deliver key enhancements that will help evolve and improve customer experience with Qlik products.


Responsibilities include:

  • Customer advocacy within R & D to ensure voice of customer is represented in all product development processes.
  • Point of escalation for customer support teams for product issues.
  • Investigate and identify the root cause for escalated issues.
  • Coordination and implementation of solutions to customer escalations in collaboration with respective and extended R & D teams.
  • Collaborate with and Enable R & D Teams on customer success programs and processes.
  • Collaborate with and enable cross organization teams on product knowledge.
  • Innovate, drive and deliver improvement towards Reliability, Availability and Serviceability of product including but not limited to system logging, alarming, and diagnostics.
  • Identify top problem areas in products for customers and devise and prioritize a plan to correct and improve same, also identify process improvements to prevent same in future.
  • Occasionally travel to meet customers, as a customer advocate, to collect their feedback and input regarding products and share same with the associated development teams.
  • Work with support and customers on issues associated with our US based FedRAMP compliant offer.

 

Experience & Qualifications
 

  • Bachelor or Masters degree in computer science or equivalent.
  • Minimum of 5 years software development experience from the ground up, including system architecture and design.
  • Experience in delivering software products using agile development methodologies.
  • Full stack knowledge of the development process and lifecycle management of products.
  • Skills include, Hands on experience with cloud technologies and troubleshooting--including AWS, Docker, Kubernetes, and micro services.
  • Strong knowledge of windows platforms and web technologies including .NET, REST, C#, C++, JS, REACT, websockets, and security related technologies.
  • Track record of managing the delivery of software defects and improvements from R&D through to customers.
  • Excellent communication and organizational skills (written and verbal), & relationship management up and down the chain.
  • Can-do action oriented individual, results oriented and gets closure on issues
  • Working knowledge of BI is desired.
  • Previous experience with FedRAMP is an asset.

 

Location
The role is located in US.

For US job openings, candidates must be fully vaccinated for COVID-19 to be considered for employment with Qlik.

 

About Qlik 

  • Follow us on Instagram @lifeatqlik and on Twitter @Qlik

 

Qlik is an Equal Opportunity Employer and does not discriminateon the basis ofany protected category or characteristic.  We value the diversity of our workforce. If you need assistance due to disability during the application and/or recruiting process, please contact us via theAccessibility Request Form 

 

AGENCIES: Qlikis not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee atQlikvia-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property ofQlik. No fee will be paid in the event the candidate is hired byQlikas a result ofthe referral or through other means. 

 

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