Director, RBE Clinical Documentation

Population Health Chicago, Illinois


Company: Oak Street Health 
Title: Director, MSO Clinical Documentation (Population Health)
Location: Downtown Chicago (30 W. Monroe St.)


Role Description:
The Director, MSO Clinical Documentation is the primary role responsible for overseeing the quality & performance of Oak Street Health’s MSO Clinical Documentation initiatives. In this role the Director will collaborate with other elements of the Oak Street Health Population Health team, Signify, and Aetna to build and maintain a clinical documentation process that can drive best-in-class accuracy & specificity during MSO member Annual Wellness Visits (AWVs) & In-home Health Evaluations (IHEs). The role will partner with multiple stakeholders within the CVS Health organization to develop/refine workflows to ensure quality and efficiency in operations and ensure operations support program success. 


Core Responsibilities:
  • Drive year-over-year improvement in the accuracy & specificity of clinical documentation during MSO member Annual Wellness Visits (AWVs) & In-home Health Evaluations (IHEs)
  • Deep ownership of and expanded focus on MSO patient experience. Gather appropriate stakeholder and member information to inform development of best-in-class customer service experience by and across operations
  • Continuously improving performance through proactive identification and improvement of operational opportunities
  • Engage cross-functionally within Oak Street Health and with other CVS Health entities (Signify, Aetna, Retail Health, etc.) to ensure smooth Clinical Documentation operations
  • Problem solving with aforementioned stakeholders to create sustainable Clinical Documentation solutions
  • Manage multiple Clinical Documentation project plans to ensure efforts stay on track for deadlines and prepare updates and read-out on project progress
  • Manage technology, dashboards and metrics related to MSO Clinical Documentation operations and partner with Population Health leadership to seek opportunities for improvement
  • Other duties, as assigned 


What are we looking for?
  • Proven project management skills
  • Strong analytical, problem solving, group facilitation, and presentation skills 
  • Outstanding written and verbal communication skills and customer service orientation
  • Ability to excel in a fast-paced environment, working through details quickly and staying focused on goals and deliverables 
  • Ability to strive in a matrix organization and desire to continually demonstrate teamwork and embrace opportunities to collaborate
  • A flexible and positive attitude, oriented toward accountability
  • Project management experience 
  • Bachelor's degree
  • Experience in healthcare operations preferred, but not required
  • US work authorization
  • Someone who embodies being “Oaky”


What does being “Oaky” look like?


  • Radiating positive energy
  • Assuming good intentions
  • Creating an unmatched patient experience
  • Driving clinical excellence
  • Taking ownership and delivering results
  • Being relentlessly determined


Why Oak Street Health?


Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.


Oak Street Health Benefits: 
  • Mission-focused career impacting change and measurably improving health outcomes for medicare patients
  • Paid vacation, sick time, and investment/retirement 401K match options
  • Health insurance, vision, and dental benefits
  • Opportunities for leadership development and continuing education stipends
  • New centers and flexible work environments
  • Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.