Sr Associate, Population Health - Quality Program

Population Health United States


Position at Oak Street Health

Company: Oak Street Health

Title: Senior Associate, Pop Health - Quality Program


Role Description

At Oak Street, Population Health drives both our clinical and economic model and is focused on delivering high-quality, cost-effective care. The Senior Associate, Quality Program reports to the Senior Manager of Population Health and is responsible for supporting Quality/Stars and patient engagement efforts.

The ideal candidate is a self-starter, enjoys solving challenging problems, uses data to drive insights, and excels in a fast-paced environment. This will be a high-visibility role requiring significant partnership with external payers, cross-team collaboration within Population Health and other corporate teams (e.g., Managed Care Operations, Business Intelligence, Clinical Quality etc.), partnership with clinical and operational field leaders, and regular communication with senior leadership.

Core Responsibilities:

Under direction of Sr Manager and in partnership with range of critical stakeholders, including field and executive leaders:

  • Program Ownership & Execution: Serve as the subject matter expert on Oak Street's Quality Program, for care teams, field leaders, and Oak Street leadership. Construct detailed project plans, set timelines, update key stakeholders, and ensure that projects are completed on time and within budget.

  • Stakeholder Management: Collaborate with cross-functional teams, including Clinical Operations, Product, Data, and other Population Health leaders, to drive Oak Street’s overall quality improvement efforts.

  • Change Management: Anticipate change within the Quality program, and its impact on our care teams, patients, and key stakeholders; develop appropriate strategies to minimize disruption.

  • Communication: Strong verbal and written communication skills to convey updates to field leaders, care teams, and leadership, including status reports, dashboards, and presentations to all stakeholders.

  • Business Analytics: Work closely with our business analysts to derive key insights on Oak Street's quality performance; identify opportunities to drive results and ensure Oak Street is pacing well towards end-of-year performance targets. 

  • Other duties as assigned.

What we're looking for

  • 2+ years of consulting, business analytics, and/or other applicable experience in healthcare 

  • Consulting and/or Program Management experience, preferably in healthcare 

    • Experience with patient engagement strategies and initiatives is a plus 

  • Strong relationship-building skills to foster collaboration with key stakeholders

  • Strong written and verbal communication skills; highly proficient with Microsoft PowerPoint

  • Strong interpersonal skills that support effective stakeholder engagement

  • Analytical and data savvy 

    • Highly proficient with Microsoft Excel, experience working with large datasets 

    • Experience/proficiency in SQL is a plus  

    • Ability to succinctly summarize and synthesize large amounts of information

    • Detail-oriented with excellent problem-solving abilities

  • Someone who is a self-starter

    • Ability to work independently and manage multiple projects simultaneously

    • Strong accountability and discipline against timelines and deliverables

    • Passion for excellence, willing to go the extra mile to achieve objectives and ensure consistently high quality work product

    • Quick learner and someone who is comfortable with a high level of ambiguity

  • Bachelor degree required

  • US work authorization

  • Someone who embodies being Oaky

What does being Oaky look like?

  • Radiating positive energy

  • Assuming good intentions

  • Creating an unmatched patient experience

  • Driving clinical excellence

  • Taking ownership and delivering results

  • Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to Rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.

Oak Street Health Benefits: 

  • Mission-focused career impacting change and measurably improving health outcomes for medicare patients

  • Paid vacation, sick time, and investment/retirement 401K match options

  • Health insurance, vision, and dental benefits

  • Opportunities for leadership development and continuing education stipends

  • New centers and flexible work environments

  • Opportunities for high levels of responsibility and rapid advancement

 Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. 

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