Associate, Managed Care Operations

Managed Care Operations Chicago, Illinois


Company: Oak Street Health 

Title: Associate, Managed Care Operations

Location: Downtown Chicago (30 W. Monroe St.)

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers that provides high quality health and wellness care that improves outcomes, manages medical costs, and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive, and integrated care right in our patients’ communities, we keep our patients healthy and then reinvest cost savings in further care for those same communities. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people in Illinois, Indiana, Michigan, Ohio, Pennsylvania, Rhode Island, North Carolina, Tennessee, Texas, New York, South Carolina, Louisiana, and Mississippi. At 90+ locations, and with an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street’s values and are passionate about the mission to rebuild healthcare as it should be.

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Role Description

The Managed Care Operations Associate will immediately become an important contributor to the Oak Street Health team. The ideal candidate will have strong interpersonal skills, be self-directed, and enjoy working with a team in a fast-paced, high-growth environment, while bringing their experience and innovative ideas. Highly successful candidates will have existing familiarity with managed care systems/processes.

Responsibilities include:

  • Support a set of Oak Street Health’s relationships with health plans, including contracting, implementation, and ongoing management
  • Communicate effectively and lead meetings with both internal and external leaders, including Divisional Presidents, CFO, CMO, COO, etc.
  • Approach health plan relationships with the mindset of a “business owner”
    • Project-manage and own issues to resolution
    • Develop opportunities as they arise
    • Express the value that Oak Street delivers for health plan partners  
  • Collaborate with teams across Oak Street - including Finance, Quality, and Business Intelligence, among others - to optimize health plan performance
  • Lead conversations proactively and strategically with Oak Street’s field leadership on value-add activities
  • Develop deep understanding of Oak Street financial operations/workflows and key intersection points with health plan processes
  • Analyze financial implications of existing and potential future health plan contracts, quantifying and communicating organizational risks and opportunities to senior leadership
  • Lead health plan implementations (“onboarding”) with newly-contracted partners
  • Manage value-add activities with health plans beyond basic issue resolution
  • Proactively develop and share ideas for how to improve existing Oak Street workflows
  • Support delegated activities as required (e.g., identification of business requirements for system implementation, communication with delegated function leaders)
  • Other duties as assigned based on background and areas of interest

What we’re looking for

Required qualifications include:

  • Bachelor's degree
  • 2-4 years experience working in a healthcare organization, preferably with direct managed care experience
  • Detail-orientation
  • Excellent communication, facilitation, and interpersonal skills with the ability to be personable yet persistent
  • Excellent problem-solving and analytical skills and impeccable business judgment
  • Ability to manage multiple priorities in a fast-paced, sometimes ambiguous environment
  • Ability to independently pursue and implement solutions to complex problems
  • Strong project management skills
  • Strong MS Excel and PowerPoint skills
  • U.S. work authorization
  • Someone who embodies being “Oaky”

What does being “Oaky” look like?

  • Radiating positive energy
  • Assuming good intentions
  • Creating an unmatched patient experience
  • Driving clinical excellence
  • Taking ownership and driving for results
  • Being scrappy

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

  • Collaborative and energetic culture
  • High levels of responsibility and rapid advancement
  • Headquarters (the “Treehouse”) located in the heart of Downtown, close to many public transit options and great restaurants  (Note: currently fully remote)
  • Competitive benefits; including paid vacation and sick time, 401K match with immediate vesting, as well as health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to