Head of IT Service and Support, IT
Description
Head of IT Service and Support, IT
Fremantle Campus
Full-time opportunity, Continuing contract
- Friendly and collaborative environment
- Rewarding opportunity
- From $168,263 - $174,956 pa (level 10) + 14.5% superannuation
About the university
The University of Notre Dame Australia is a private Catholic University with over 1,000 permanent staff providing an exceptional educational experience to over 12,000 students across our Fremantle, Broome, and Sydney campuses, as well as clinical schools in Victoria and New South Wales.
About the office
The Information Technology Office is at the forefront of the University’s success, driving cutting-edge technology solutions that empower Learning & Teaching, Research, and Administration across the institution.
About the role
The Head of IT Service and Support ensures the operational effectiveness of IT services by aligning them with business needs and ITIL best practices. This role leads first and second-level support teams to deliver exceptional customer service, while overseeing and measuring service delivery performance through data analysis. By providing insights that guide IT investment and strategic roadmaps, the position drives continuous improvement, identifies risks and opportunities, and develops solutions to enhance enterprise service management across the university.
Key Responsibilities
- Drive continuous improvement and contribute to IT strategic planning, identifying opportunities for new digital solutions.
- Lead frontline IT service delivery teams to provide an exceptional digital experience across the University.
- Build strong relationships with senior stakeholders to align IT services with organizational goals and enhance user experience.
- Oversee end-to-end service lifecycle management and ensure effective vendor partnerships for high-quality, cost-efficient delivery.
- Monitor and analyse service performance, developing metrics, dashboards, and KPIs to drive improvements.
- Manage a high-performing team and ensure campus technology assets are lifecycle managed, supportable, and fit for purpose.
Qualifications, skills & experience
- Postgraduate qualifications in Information Technology or a related discipline, or equivalent substantial experience in a similar senior role.
- Demonstrated experience in leading and improving IT service delivery and information management within a complex organization using diverse technologies.
- Extensive knowledge of IT service management practices, including costing, planning, design, and deployment.
- Proven leadership and influencing skills with experience in managing teams, driving high performance, and effectively utilizing resources to achieve objectives.
- Exceptional analytical and problem-solving ability, including interpreting complex information, identifying patterns and root causes, and providing actionable recommendations.
- Strong strategic, communication, and project management skills, with the ability to manage competing priorities, translate technical concepts for diverse audiences, and lead organizational change.
Benefits
- Fast paced environment with opportunity for professional growth
- Generous training and development opportunities
- Friendly and collaborative working environment
How to apply
Please apply online with a resume and cover letter outlining your suitability for the role.
Applications closing date: 6 February 2026
For further information on how to apply, please visit: How to apply | Notre Dame
Applicants are expected to have current and valid work rights in Australia.
Aboriginal and Torres Strait Islander people are encouraged to apply.
The University of Notre Dame Australia seeks to increase the diversity of our workforce to better meet the different needs of the University and its stakeholders and to improve equal opportunity outcomes for our staff.
Contact us
Please direct your queries regarding this role to Haritha Garlapati, [email protected]
Unsolicited contact from recruitment agencies will not be entertained.