Principal Technology Operations Program Manager

Cloud Operations United States


NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters.

NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.

At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include:

  • Two-time winner (2021, 2022) Top Workplace in the US by the Salt Lake Tribune
  • Two-time winner (2021, 2022) Utah’s Best Companies to Work for by Utah Business magazine
  • 2022 Employee Appreciation and Employee Well Being by the Salt Lake Tribune
  • 2022 Top Workplace in the US by the Salt Lake Tribune for the Technology Industry
  • 2022 Top Workplace in the US by the Salt Lake Tribune for Compensation & Benefits
  • 2022 Top Workplace in the US by the Salt Lake Tribune for Work-Life Flexibility
  • 2021 Top Workplace in the US by the Salt Lake Tribune for Remote Work
  • 2021 Top Workplace in the US by the Salt Lake Tribune for Top Managers
  • 2021 Top Workplace in the US by the Salt Lake Tribune for Compensation
  • 2021 Coolest Tech Companies to Work for by Dev Mountain

NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day!


About the opportunity:

As the Principal Technology Operations Program Manager at a fast-growing technology company, you'll be a strategic thinker and operational doer who will solely focus on the most critical organizational priorities. You'll report to the CTO, play an important role in executive leadership, and work as a cooperative partner across all functional departments.

The Principal Technology Operations Program Manager responsibilities include being a collaborator with the CTO as well as acting as a delegate on occasion. Your job will entail exciting and varied tasks across our global presence, and your success will be judged on your ability to boost leverage and velocity for the CTO organization.


What your contributions will be:

  • Work directly with the company's top executive to establish the organization's long-term objectives and day-to-day operations.
  • Collaborate with senior leadership to develop long-term strategy.
  • Run cross-functional projects with goals ranging from assessing progress, achieving goals, and motivating individuals to achieve their goals.
  • Set the weekly executive staff meeting agenda, provide insights and analysis to assist in strategic debates, and track follow through.
  • Take on special assignments at the request of the CTO, which may include everything from product development to finance and accounting.
  • Act as a proxy for the CTO, advising key personnel on ways to achieve alignment on decisions.
  • Drive the content and agendas for significant internal and external meetings (such as investor meetings, board papers, key client meetings, internal all-hands, executive off-sites, and the like)
  • Other duties as assigned


What you will bring to the team:

  • Leadership: The best way to demonstrate leadership is with your results by defining your own processes, set direction collaboratively, and execute on the vision without being told what to do every step of the way. 
  • Problem-Solving Under Pressure: You will also need to be able to solve problems quickly and decisively. Remember that you are usually the first point of contact for the CTO. If an issue arises, you should be able to recognize what needs attention and then figure out how the CTO would prefer it handled. You will need to be able to implement the decision and speak on behalf of the CTO.
  • Strong Communication Skills: As a Principal Technology Operations Program Manager, you are working across many different people inside an organization—This means you need strong communication skills to get your points across clearly and be able to adapt when needed.
  • A Meetings Master: You will own the organization's most important meetings, preparing agendas and taking notes, helping prepare the CTO for board meetings, all-hands meetings, and speaking engagements.


What you will need for success:

  • 6-10+ years of experience working at a high growth tech company
  • High EQ and comfortable influencing all levels of the organization
  • Team-oriented professional with a commitment to driving both strategic and operational performance and improvement
  • Self-starter with a desire to learn and evolve
  • BA/BS Degree or equivalent practical experience


What you will receive (US Specific):

  • 90% healthcare premiums company covered
  • HSA company contribution
  • 401K match at 4% with no vesting period 
  • Twice a year merit increases
  • Flexible time off typically 3 to 4 weeks a year, not including the 9 paid holidays
  • Authenticity and accountability from leadership
  • Connection, access, and mentorship from exceptional leaders
  • Growing company with opportunities for advancement


NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate.  NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.