Technical Specialist
Description
Build your Career with an Industry Leader
Multi-Color Corporation manufactures labels for some of the biggest FMCG brand names found on supermarket shelves, bars, restaurants, and hotels globally. We also produce premium-quality labels for high-profile brands in the pharmaceutical, durables and home & personal care sectors. Given the fact our labels are applied to wine, spirits, beverage & soft drinks bottles, food packaging, bathroom products, medicine containers, white goods, and automotive products, it is likely that you will put your hands on our labels on a daily basis. It is our labels that identify, promote, and help sell our customer’s products! With 109 manufacturing sites, and 12,000+ employees, we are the Global #1 for prime labels
- Conduct onsite technical service visit and provide support to achieve optimal product performance
- Coordinates the application of qualifications material and communicates customer concerns to all parties
- Provide technical support for the new customer or application equipment start-up and specifications development.
- Initiate and coordinate projects with material suppliers to achieve development of innovative and sustainable label solutions.
- To provide label/bottle drawings of new label design when required
- Properly utilize the documentation and administrative tools in place to record customer history
- Submit updates along with qualification status in customer locations monthly
- Submit a written report following each customer visit
- Establish trial and evaluation protocols in collaboration Quality and Operations and follow through the entire manufacturing process
- Foster relationships with key labeller OEMs to keep abreast of new technologies
- Identify market need for specific sustainable solutions and drive qualification process
- Troubleshoot internal and external product and process related problems to identify root cause and implement preventative measures, communicate companywide on the status of internal and external developments
- Troubleshoot non-performing material to identify root cause implementation of corrective actions
- Must have working experience across a wide range of segments across the FMCG sector.
- Qualification in Packaging/Printing or Engineering related studies.
- 4 - 8 years’ experience in a Technical Support role within Labels/Flexible Printing industry.
- Technical Printing and material/substrate knowledge, and label application will be advantageous.
- Industry background and/or strong understanding of packaging substrates and printing methods
- In-depth technical knowledge of the machinery and technology in a printing environment.
- Assertive communicator with keen sense of follow-up/follow through.
- Proven ability to lead/coordinate multiple projects across teams and manage competing priorities.
- Minimum 3 years’ experience analysing technical manufacturing issues and implementing solutions.
- Knowledge of process control analysis and reporting
- Strong proficiency with MS Office Suite to include intermediate ability with Excel and PowerPoint
- Strong written and verbal communication skills. Ability to relay technical information to non-technical industry colleagues both internal and external to the organization.
- Vigilant in the protection of MCC intellectual property.
- Ability to travel domestic and international when required.
Why Multi Color?
- You will work in our modern manufacturing facilities, at the cutting-edge of production-environment innovation; we challenge the status quo and are transforming operations every day.
- You will gain experience in a fast-paced environment, with an ambitious team; we look forwards and continuously improve to be the best we can; we have a strong drive for results.
- You will be part of a team that shares our values of integrity; passion, perseverance, creativity and achievement; we value, respect and champion diversity.
- You will be joining a global and diverse organization that collaborates effectively to find optimal solutions; we focus on our customers and work with them on every step of their journey with us.
- You will be part of a team that strives for global sustainability, playing our part in making the world a better place for future generations.