Description

Here at Monarch, our people are what set us apart. We achieve our goals by hiring dedicated team members who take pride in their work and coworkers. We are looking for a Courtesy Officer to join our team in Lubbock, TX! Come be a part of a team where we are IN IT TOGETHER!

The Courtesy Officer is the eyes and ears for the community. The individual is responsible for the basic security and well-being of the community and the residents. This position is not expected to physically put themselves in harm’s way but rather observe, attempt verbal dissemination and/or call the proper authorities when needed.

Schedule: This person will be On-Call/On-Site after business hours. (Property hours are Monday-Friday 8:30 am-5:30 pm, Saturday 10:00 am-2:00 pm)

Essential Job Duties and Responsibilities:
- Responsible for locking up amenities, such as Fitness Center, Laundry Facilities, Pool, and Mail Room every night
- Check to ensure Office and Maintenance shop are securely locked with patrol
- Walk community at least 1 time per night, can be the same time as lockup to ensure nothing is out of place
- Document activities using the appropriate log books
- Fill out and turn in incident reports as applicable
- Monthly light audit and/or report lights that are out as an ongoing process
- Professionally interact with residents disturbing the enjoyment of others in the community by issuing warnings/fines related to noise, pet management and or vehicle/camper/trailer issues.
- Coordinate and communicate with proper authorities when necessary
- Willing to respond to calls that come in after hours

Other Duties: Be the first property contact for any after hours issues that might arise from police, fire or ambulance that enter the property for any reason until the property manager advises otherwise for that incident. Work with the Property Manager or others to handle the situation through completion.

Knowledge, Skills and Experience Required:
- Basic understanding for how to secure and monitor property
- Must be a Police Officer with 1+ year of experience required
- Demonstrated ability to take initiative, to maintain confidentiality, and to work in a team environment is essential
- Demonstrated ability to make logical decisions using sound, professional judgment
- Demonstrated ability to be flexible and possess strong work ethics
- Ability to professionally negotiate and diffuse conflicts that may arise

Equal Opportunity Employer