Description

 

Assessment Services Consultant

• You will report directly to the Global Head of Assessment solutions.
• With a dotted line report to a local in-country leader for social and local leadership
• Key stakeholders include global assessment subject matter experts and LHH Talent Portal subject matter experts.
• Frequently interacts with other field & corporate leaders including sales, marketing, finance, & IT.

• No

•  Poland / Hybrid working.

• General Business Hours (9am - 5:30pm)

• None

• English as primary business language required (Other languages are a bonus)

• Act as a global resource to our Assessment SMEs and selling community. Supporting on technical expertise requirements to develop new sales solutions and implement best practices to delight our clients.
• Support by matching our assessment solution suite to client needs, ability to understand assessment constructs and how these add value to individuals and organisations. 
• Support on mapping behavioural skills between client environments with LHH assessments.

• Support our Assessment subject matter experts, in-country resources and clients on a wide range of service and support enquiries. Linked to LHH assessment technology and external partners.
• Set up new and existing clients with access to assessment products and services.
• Deliver a level of internal and external customer service which exceeds expectations every time. 
• Ensure that we deliver services and support to internal customers which meet deadlines and commitments to our contractual clients.  
• Troubleshoot technical enquiries for clients to provide timely resolutions of conflicts arising in assessment projects as needed. 

• Support our internal teams to grow their knowledge and capabilities through the support provided on assessment systems and tools.
• Capture and share user feedback from internal and external sources to help identify trends and improve the end user experience.
• Collaborate with the global team highlighting hot spots for improving knowledge and skills across LHH
• Over time will own support processes for Assessment Technology in LHH to drive a practice of improved support for our clients.

• Ensure confidentiality of assessment data linked to existing processes and policies to mitigate against risks to sensitive data of our clients.
• Work with data sets for participants to deliver data to client teams to drive analytics outcomes.

• Manage administration tasks using LHH Assessment technology, primarily setting up new client accounts. Create projects to collect assessment data linked to client projects and programmes.
• Manage email responses back to internal and external clients in line with our global service level agreement via our global assessment inbox.
• Track and monitor the types of enquiries that are being handled through shared services support to our assessment SMEs and clients.

• 2+ years of experience working in a professional work setting
• Knowledge of assessment and leadership development technology
• Graduate level education, with a background in Occupational Psychology
• Excellent written and verbal communication in LHH business language
• Willingness to learn new systems and processes
• Experience with administration and data collection, using survey and assessment technology a bonus
• Self-starter attitude combined with strong collaboration skills
• High levels of initiative / self-motivation and drive
• Has a “no dead ends” attitude to solving client needs and drives successful outcomes for stakeholders

• Growth opportunities with a human resources global leader
• We prioritize learning to stay agile in an increasingly competitive business environment
• We foster an open-minded environment where people spark new ideas and explore alternatives
• Comprehensive benefits package including health, PTO, Paid Holidays