Business Systems Analyst, Marketing & Sales Systems

Information Services Vernon, BC


Description

Kal Tire is the largest independently owned tire dealer in Canada with over 250 locations. Our business philosophy centers on exceeding our customers’ expectations and relies on our entrepreneurial team members to provide exceptional customer service.

The Business Systems Analyst, Marketing & Sales Systems is responsible for working with internal business clients, internal technical support and external vendor stakeholders to ensure system implementations, upgrades, enhancements, and changes are well defined and appropriately implemented and supported.

CORE RESPONSIBILITIES

Solution Implementation

  • Collaborate with stakeholders to determine systems requirements
  • Translate business needs and requirements into coherent functional and technical specifications
  • Review business opportunities, technical specifications, and provide advice to determine if the initiatives are feasible
  • Coordinate and participate in the implementation of changes, enhancements and upgrades to Marketing, Sales, and Service Operations applications
  • Create ad hoc reports responding to requests for data and analyze business procedures and problems to develop specifications
  • Act as an advisor and making recommendations in response to new solutions
  • Participates in the planning and execution of projects that impact business applications and their stakeholders

Systems Support and Maintenance

  • Troubleshoot, analyze, prioritize and help coordinate the resolution of problems and issues with business applications
  • Provide Tier 2 and Tier 3 support for business applications and liaise with the IS Service Desk on incidents or service requests
  • Coordinate and participate in the implementation of changes, enhancements and upgrades to business applications
  • Participate in and coordinate all types of testing and quality assurance activities related to business applications
  • Configure and manage business applications per business and technical requirements
  • Establish and maintain close working relationships with vendors and service providers
  • Ensure roadmaps for Marketing, Sales, and Service Operations applications are aligned with other IS roadmaps

 Documentation of processes and technical specifications

  • Participate in the definition and improvement of business application support processes and procedures
  • Assist in the preparation and update of business processes
  • Prepare, maintain and distribute business application technical and business user documentation
  • Provide references for users by writing and maintaining user documentation, providing service desk support and training users
  • Prepare and deliver informative, well-organized presentations and communications

 WORK EXPERIENCE

  • Minimum 3-5 years’ experience working with business systems in a medium to large organization
  • Experience with Cloud based applications and their support and implementation
  • Experience with one or more of the following business functions: Marketing, e‑Commerce, Retail, Field Services, Dispatch Centres, and Fleet Management solutions.

 KNOWLEDGE, SKILLS AND ABILITIES

  • Ability to manage vendor escalations
  • Skilled in systems testing of specification requirements
  • Skilled in business or technical writing as evidenced by previous work-related experience
  • Ability in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Ability to effectively participate in multiple major projects or project roles or lead a variety of project team activities/tasks
  • Ability to perform objective analysis and re-engineering of business processes to maximize quality service and cost-effectiveness
  • Comprehensive knowledge of the automated business applications, their relationships to each other, and interfaces to outside systems
  • Experience with effectively serving on successful information systems project teams

 EDUCATION

  • Post-secondary degree or equivalent combination of education, training and experience

 SPECIAL REQUIREMENTS

  • Occasional evening and weekend work required
  • Flexibility to participate in after hours’ on-call support rotation

NEGOTIABLE REQUIREMENTS

  • Experience Salesforce or Microsoft Dynamics 365 solution
  • Experience with project management using agile methodology

Posting Date: Feb 22, 2021