Inside Sales Representative

Sales Vernon, BC


Description

The Inside Sales Representative (ISR) is responsible for the over-the-phone sales and service process on behalf of stores. This involves following best practices in conjunction with stores, ensuring prompt customer service and driving sales growth.

CORE RESPONSIBILITIES
Sales/Operation

  • Create and maintain business relationships with customers
  • Identify decision makers within targeted leads to begin sales process
  • Penetrate all targeted accounts and radiate sales from within client base
  • Collaborate with Admin Support team members to determine necessary strategic sales approaches
  • Make outbound follow-up calls to existing clients via telephone and email cross-sell and up-sell.
  • Handle inbound, unsolicited prospect calls and convert into sales
  • Prepare and track weekly sales plans, including customer contacts, quotes and prospects
  • Overcome objections of prospective customers
  • Emphasize product/service features and benefits, quote prices and create WO
  • understand customers' needs and develop sales opportunities
  • Answer customer’s questions and offer professional support regarding their business needs
  • Create and maintain a database of current and potential customers.
  • Stay informed about competitors strategies, products and services.
  • Closing sales and achieving sales targets
  • Communicate with customers, making outbound calls to potential customers, and following up on leads.
  • Where necessary, support marketing/sales efforts such as trade shows, exhibits, and other events

 Product / Service Promotion

  • Provide information about company products and services, charges, service conditions, and service availability.
  • Ensure the products recommended meets the vehicle requirements and safety necessities.
  • Recommend products from Kal Tire core product line.
  • Suggest service and maintenance options for long term vehicle safety and reliability.

 WORK EXPERIENCE

  • Minimum 1 years’ inside sales experience
  • Experience working with CRM or customer database systems

 KNOWLEDGE, SKILLS AND ABILITIES

  • Diplomatic and professional approach
  • Customer orientated, adaptable and responsive to different customer inquiries
  • Proficient computer skills and ability to work with multiple applications at a time
  • Solid communication skills
  • Results focused

SPECIAL REQUIREMENTS

  • Open availability to cover shifts during operational hours which will include early morning, evening and weekends.
  • Some travel might be required

EDUCATION

  • Grade 12 or equivalent
This position is based out of our Vernon office with a possibility to work remotely.