CUSTOMER SERVICE REPRESENTATIVE

Customer Service Greeley, Colorado


Description

Position at Pilgrim's

Customer Service Representative

 

 

Purpose and Scope/General Summary: We are looking for a Customer Service Representative to join the Pilgrim’s team at our Corporate office in Greeley, Colorado. In this role, you will act as the liaison for our customers and support our sales team in every endeavor.  This position processes all orders received on a daily basis for accounts that are assigned to this position and coordinates the processing of the customer order with production planners, warehouse personnel, transportation, sales, and the customer. This position is fully onsite with no opportunity for remote work.

 

Responsibilities:

  • Order entry
  • Liaison between customers and sales
  • Send customers weekly updates and verify that customer requested price matches system price
  • Act as the daily point of contact with customers via telephone and email
  • Handle customer issues/complaints daily:
    • ETAs on trucks and any transportation issues
    • Shortages and overages of product
    • Invoice adjustments, credits, and billing questions
  • Confirm order acknowledgement within 2 hours of receiving order
  • Maintain a weekly order/shipping schedule per customer
  • Report customer feedback and all customer complaints to management
  • Become familiar with customers’ needs
  • Provide information on your area as requested
  • Enter credits, deductions, and complaints into High Radius
  • Miscellaneous reports for Sales Representatives
  • Backup for other CSRs
  • On-call weekend/holiday rotation
  • Other duties as assigned

 

Qualifications:

  • Efficient in 10-key required
  • Outstanding customer service skills required
  • Professional telephone skills
  • Ability to work in a fast-paced environment
  • Strong communication skills
  • Efficient and detail oriented
  • Maintain a positive attitude while dealing with multiple tasks
  • General working knowledge of SAP, Microsoft Excel, and Microsoft Outlook

 

The applicant who fills this position will be eligible for the following compensation and benefits:

  • Benefits: Vision, Medical, and Dental coverage begin after 60 days of employment;
  • Paid Time Off: sick leave, vacation, and 6 company observed holidays;
  • 401(k): company match begins after the first year of service and follows the company vesting schedule; and
  • Base salary of $18/hr;

 

For individuals assigned and/or hired to work in Colorado, JBS and Pilgrim’s is required by law to include a reasonable estimate of the compensation for this role. This compensation range is specific to the State of Colorado and takes into account various factors that are considered in making compensation decisions, including but not limited to a candidate’s relevant experience, qualifications, skills, competencies, and proficiencies for the role.

This position does not have an application deadline. We will continue to recruit until the position has been filled.

The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct a drug, alcohol, and background check for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

About us: Pilgrim’s is the second largest chicken producer in the world, with operations in the U.S., Puerto Rico, Mexico and the U.K. Pilgrim’s processes, prepares, packages and delivers fresh, further-processed and value-added poultry products for sale to customers in more than 100 countries, employs more than 60,000 people and contracts with more than 5,200 family farmers. Pilgrim’s is headquartered in beautiful Greeley, Colorado, at the JBS USA corporate office where our 1,200 employees enjoy more than 300 days of sunshine a year.

Our mission: To be the best in all that we do, completely focused on our business, ensuring the best products and services to our customers, a relationship of trust with our suppliers, profitability for our shareholders and the opportunity of a better future for all of our team members.

Our core values are: Availability, Determination, Discipline, Humility, Ownership, Simplicity, Sincerity

 

EOE/Vets/Disability