Clinical Applications Analyst

Newark, Delaware  | IT (Information Technology)

Description

Position at GoHealth Urgent Care

JOB SUMMARY

The EMR Analyst is responsible for providing exceptional support for GoHealth clinicians, staff, and operational leaders throughout the organization and all GoHealth Urgent Care locations. As an EMR analyst, you will be partnering with physician champions and MA leads to understand their workflows, ensure the technologies and systems are aiding their ability to provide great patient care, and working with them to enhance the patient’s overall experience. You will assist in building and implementing new facility EMR software and provide support of the IT hardware and software needs. This position also plays a key role in researching and resolving workflow and software problems as part of daily operational support. They will also be comfortable working both as an individual contributor and as part of a team with frequent opportunities to interact with GoHealth stakeholders in different roles throughout the organization and with vendors/partners to achieve success on key operational initiatives.

JOB REQUIREMENTS 

Education

 4-year degree required (or equivalent experience)

Work Experience
 Experience working within a healthcare environment doing EMR/IT design, system build, and end-user support. Required
 Experience with eClinicalWorks EMR setup and administration. Preferred

Required Licenses/Certifications

 N/A

Additional Knowledge, Skills and Abilities Required

 Excellent verbal and written communication skills
 Solid analytical problem solving skills and ability to troubleshoot technical systems
 Ability to work collaboratively and professionally with all levels in dynamic situations

Additional Knowledge, Skills, and Abilities Preferred

 Expertise with healthcare business processes within physician practices and associated application software necessary to support those processes within an integrated delivery system

ESSENTIAL FUNCTIONS 

• Building and managing relationships with our physician champion and medical director to understand clinical workflows and how the software systems aid in patient care
• Provide system-level support and troubleshooting of clinical and practice management systems/software
• Work with business and operations leadership to define new workflows and system build/solutions to accomplish operational initiatives
• Create and publish communications around technology and workflow changes such as quick tips, e-learnings, or just-in-time content
• Work with EMR vendor support to resolve break-fix problems within the EMR applications and systems
• Document, communicate, and help to resolve feedback, questions, and enhancement requests along with others on the GoHealth IT and operations staff
• Provide on-site support to new providers and clinical staff
• Escalating risks and issues as appropriate to the project sponsor and/or the external partner.
• Assisting in identification of opportunities for process and quality improvement both internally to GoHealth and in patient flow or clinic operations.
• Providing excellent customer service to staff and external and internal project stakeholders
• Will be collaborating with a great team of people moving exciting projects forward and working to improve systems and process along the way.