Systems Engineer

Atlanta, Georgia San Francisco, California Portland, Oregon Hartford, Connecticut St. Louis, Missouri New York, New York Charlotte, North Carolina Newark, Delaware Detroit, Michigan  | IT (Information Technology)

Description

Position at GoHealth Urgent Care

JOB SUMMARY

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.

As a Systems Engineer, you will be responsible for the planning, implementation and operations of the information technology infrastructure for center facilities and corporate systems. This includes hardware and software deployment, network and systems operations and telecommunications. The Systems Engineer will be a key player in establishing long term goals related to patient experience, provider throughput and evolving technology. This position requires 2 years of Systems Engineering (desktop, network and server management) and experience in an environment dependent on technology for business continuity. In addition to impacting our core values of effortless patient experience, you will also be responsible for internal infrastructure delivery.

You will analyze the needs of functional departments and establish priorities for delivery of solutions, provide technical support for computer systems and software, and develop new and/or modify the company's information processing systems. This will be a challenging position working in a fast-paced environment with a focus around agile and rapid deployment.
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JOB REQUIREMENTS

Education

 Associate’s degree or equivalent required
 Bachelor’s degree preferred

Work Experience
 2 years required
 5 years preferred


Required Licenses/Certifications

 None

Additional Knowledge, Skills and Abilities Required 

Proven working experience in installing, configuring, and troubleshooting Microsoft based environments and software.
 Solid Cloud experience (AzureAD, Intune)
 Experience with Cloud computing (Azure, AWS)
 Experience with network monitoring systems
 Knowledge of Microsoft Active Directory, such as Group Policy Management
 Experience managing Microsoft O365 tools. MS Exchange/Outlook, Microsoft Teams, SharePoint, and other tools for the corporate environment
 Solid networking knowledge, switching, firewalls, WAN and wireless infrastructure, VPN connectivity, and VoIP.
 In depth knowledge and experience with server and desktop operating systems such as Windows Server 2012 R2, 2016, 2019, Windows 10 and Linux Systems.


Additional Knowledge, Skills, and Abilities Preferred
 
• Prefer Solid cloud experience within Microsoft Azure.
• Prefer Data Storage experience with SharePoint.
• Familiarity with Identity Management (Okta, One Log In)
• Familiarity with Azure Active directory and MDM Solutions, Intune
• Demonstrated ability to deliver complex IT projects on time and within budget.
• Service focused mindset to understand and appropriately respond to feedback and requests is an important aspect of this position.
• Thorough knowledge of network, host, and application technologies, particularly in a healthcare environment.
• Familiarity and experience with healthcare regulatory compliance and reporting bodies (HIPAA, JACHO, etc.)
• IT Security and vulnerability remediation, penetration testing and systems hardening.

ESSENTIAL FUNCTIONS

Install, configure, test, and maintain operating systems, application software and system management tools. Proactively ensure the highest levels of systems and infrastructure availability. Manage and monitor all installed systems and infrastructure cloud and hosted. Maintain network servers such as file servers, print servers and various other Azure deployed Servers/Services. This will include a mixture of engineering, cloud architectural design, security, cloud networking and administration.

Troubleshoot technology problems reported by users and/or other departments within the organization. Provide subject matter expertise to help provide solutions to issues reported. Prove 2nd and 3rd level support

Work effectively with cross-functional teams from IT, Engineering and business functions, including senior leadership team within and outside of your department and function. Collaborate with people from many different disciplines with varying degrees of technical experience. Understand business needs, develop functional specifications, technical designs and/or workflow requirements. Identify needed resources for projects, define and assign major project roles.

Participate in system selections for enhancing patient care via new technologies. Manage and maintain vendor relationships to stay up to date on emerging technologies and advancement, in existing systems. Develop proposals to optimize existing and introduce emerging technologies in support of increasing operational requirement and failover capabilities of IT systems in a healthcare setting. Take responsibility for results, including costs, and methods.

Adapt to a constantly changing environment; flexibility to work extended hours and weekends if needed, occasional travel required.  


Develop proposals to optimize existing and introduce emerging technologies in support of increasing operational requirements and failover capabilities of IT systems in a healthcare setting. Take responsibility for results, including costs, and methods.
Responsible for design, installation and implementation of all IT hardware for new center location openings and center expansion. Ensure installations are completed in a timely manner and are cost-effective to ensure successful openings for new centers.

Responsible for performing security checks and prevent physical vulnerability, including implementation and monitoring policies and controls to ensure hardware and physical security, legal and regulatory compliance.

Frequent travel to healthcare facilities required.