On-Site Manager

Deer Park, New York Commack, New York East Northport, New York Sayville, New York  | Center Operations

Description

Position at Northwell Health | GoHealth Urgent Care

Job Title: On-Site Manager

Pay Range: $67,600 - 105,600 (range based off experience)



The On-Site Manager is responsible for managing and ensuring the successful administrative, financial, and operational aspects of three to four urgent cares through

  • Delivering a patient-centered experience that drives consumer loyalty
  • Creating an environment where staff are engaged in the success of a facility.

 

 Essential Functions/Responsibilities People Management

  • Oversee approximately 40 employees with P&L responsibility
  • Monitor NPS scores and put in place measures to address patient satisfaction issues
  • Be accountable for the seamless scheduling of the front desk, scribes, medical assistants, and x-ray technician
  • Monitor patient flow, and managing ongoing front and back-office operations closely
  • Supervise coach, evaluate, and mentor employees; conduct performance review
  • Collaborate with HR team in developing and issuing performance reviews and terminating employees
  • Hold staff meeting and training sessions
  • Maintain patient confidentiality in accordance to policy and procedure as well as HIPAA requirements
  • Inspect facility on a daily basis for any structural, cosmetic, or operational repairs
  • Reconcile daily payment collections
  • Ensure staff is working productively and professionally throughout all working hours
  • Maintain office and medical supplies for inventory/par levels; move supplies between sites as appropriate; facilitate the deployment of new testing technologies through in-servicing staff
  • Coordinate with key vendors/departments including radiology and external call centers
  • Perform HIPPA walk-throughs and inspections
  • Manage processes with external vendors including supply distributors and call centers
  • Travel between assigned centers as needed

 

Qualifications:

  • High School Diploma or equivalent required
  • Bachelor’s Degree in Health Care Administration, Business Administration, Management, or related field preferred
  • 1-2 years of progressive experience in a medical office environment required;
  • Supervisor or management experience preferred
  • Knowledge of medical insurance plans including managed care plans
  • Ability to work independently, accurately, and efficiently
  • Ability to collaborate with others, delegate tasks, work as part of a team and communicate strongly with management
  • Comfortable with constructive confrontation and counseling management
  • Strong decision-making, problem-solving, and communication skills
  • Valid State Driver’s License Required

 

#INCS