Manager, IT Revenue Cycle Applications

Atlanta, Georgia Remote, United States San Francisco, California Portland, Oregon Hartford, Connecticut St. Louis, Missouri New York, New York Charlotte, North Carolina Newark, Delaware Detroit, Michigan  | IT (Information Technology)

Description

Position at GoHealth Urgent Care

JOB SUMMARY

The Revenue Cycle Applications Manager will be responsible for the success, implementation and support of all Access and Practice Management Applications at GoHealth Urgent Care. You will be responsible for leading and growing applications analysts to ensure that all Registration, Scheduling and Billing workflows are optimally implemented and supported.

You own the relationship between GoHealth and our partner health systems to ensure GoHealth delivers on such commitments as seamless integration and effortless patient experience especially as it relates to the areas of Access and Practice Management.

The Applications manager will also act as a liaison to the leaders throughout GoHealth to ensure the software systems and technologies meet the business goals and objectives such as improving staff efficiency and delivering an effortless patient experience. The position plays a key role in the success of the revenue cycle management functions of GoHealth Urgent Care.

JOB REQUIREMENTS

Education

 4-year degree required (or equivalent experience)

Work Experience
4+ Experience supporting physician practices with PM systems required
1+ Experience managing application analyst and/or application trainers preferred

Required Licenses/Certifications

 Epic certification in Resolute Professional Billing is preferred.
Additional Knowledge, Skills and Abilities Required  Excellent verbal and written communication skills and the proven ability to motivate people
 Ability to work collaboratively and professionally with all levels in dynamic situations
 Knowledge and experience with end-to-end revenue cycle processes, strategies, and systems used in physician practices.
 Experience with Epic Resolute Professional Billing and/or eCW is required.
Additional Knowledge, Skills, and Abilities Preferred  Expertise with healthcare business processes within physician practices and associated application software necessary to support those processes within an integrated delivery system
 Familiarity with PCI compliance and POS payment processing.

ESSENTIAL FUNCTIONS 

  • Building and managing relationships with our operational and billing office leadership to understand clinical and billing workflows and how the software systems aid in patient care and billing.
  • Responsible for interviewing, and hiring, application analysts to support growth needs.
  • Establish rapport with key information systems leadership and project managers at GoHealth’s partner health systems to work together on join venture priorities.
  • Provide leadership and guidance to employees by coaching, mentoring, motivating them for optimum performance and career development.
  • Provide leadership to direct reports to establish a culture of excellent customer service and proactive support to clinical and support staff.
  • Responsible for planning, structuring, and monitoring EMR and PM system implementation and support activities as well as managing work assignments of direct reports.
  • Work with business and operations leadership to prioritize, coordinate, and execute project and workflow changes around all PM and EMR software systems.
  • Document, communicate, and help to resolve feedback, questions, and enhancement requests along with others on the GoHealth IT and operations staff.
  • Escalating risks and issues as appropriate to the project sponsor and/or the external partner.
  • Assisting in identification of opportunities for process and quality improvement both internally to GoHealth and in patient flow or clinic operations.
  • Collaborate with a great team of people moving exciting projects forward and working to improve systems and processes along the way.