Sales Support (12 Month Contract)

Customer Service London, UK



 Funko Overview

Founded in Everett (US), Funko is the global purveyor of pop culture consumer products, most well-known for its collectible Pop! Vinyl figures. With over 1,000 licenses, Funko has the largest portfolio of categories and items in the pop culture business. Funko’s inimitable designs span: vinyl figures, apparel, plush toys, board and card games, keychains and more. Funko also owns brands including; the innovative Snapsies™ toy, the Japanese inspired Paka Paka, Wetmore Forest and more. With a world renowned in-house production and creative team, the Funko brand will only grow from here!

Funko EMEA Overview

Funko EMEA’s HQ is based in West London’s Hammersmith, UK and its brand-new state-of-the-art distribution centre is based in Coventry, UK. At Funko EMEA, we have a diverse and collaborative culture with a propensity for action whilst always striving to have FUN! To learn more, visit our first-ever European online store, check out and stay in touch on social over at Twitter (@FunkoEurope), Facebook (/FunkoEurope) and Instagram (@Funko_Europe).

Loungefly Overview

Born in Southern California, Funko’s subsidiary, Loungefly, is a contemporary fashion brand that designs a wide selection of unique licensed fashion accessories including products derived from Disney, Marvel, Harry Potter, Hello Kitty, Star Wars and more. Hailed by fashion bible Grazia as, “the fan-focused accessory brand”, Loungefly produce coveted and collectible fashion accessories that dedicated fans around the globe are very quick to hunt down. Made from premium materials, products include; backpacks, cross-body bags, cardholders, wallets and purses. Loungefly injects the “Fun(ko)” into every outfit! Keep up to date over at Instagram (@LoungeflyEurope)!

Role Purpose

The Key Customer Sales Support (KCSS) handles mass customers and operational transactions in partnership with designated members of the sales team and fielding incoming account specific queries. In this role you will be expected to support communications across all functions, most notably commercial and operations, ensuring communication is clear whilst maintaining excellent organisational skills. The KCSS assists with sales project administration, tracking delivery status and resolving discrepancies. The KCSS is also responsible for providing excellent customer service and managing the administrative functions of the designated accounts end-to-end.

What You’ll Do:

  • Account Support; fielding account specific calls and e-mails, developing relationships with key clients
  • Maintain open order workbook, linking with operations and accounts teams
  • Attend account sales meetings both internally/externally and conference calls where applicable
  • Working closely with the marketing and planning teams on execution and delivery of key initiatives where applicable e.g FSDU’s
  • Order book management including data cleansing
  • Catalogue management
  • Develop and maintain strong working relationships with customers, retail partners, peers and other departments
  • Resolution of customer issues via liaising with customer services team
  • In depth product set up information; providing key customers with the detail they need on Funko products and categories
  • Product image management; ensuring key customers are receiving images promptly and correctly
  • Supplying test certificates as available/required

What You’ll Bring:

  • Strong knowledge and understanding of company systems, products and processes.
  • Attention to detail is a must
  • Project-oriented, pro-active, creative and self-motivated work style proven ability to effectively manage multiple projects amid changing priorities in a fast-paced environment while consistently delivering superior results within given deadlines
  • Demonstrated client services focus
  • Analytical mind with a good understanding of numbers
  • Ability to work on own initiative and think outside the box
  • Strong administration experience and organisational skills
  • Excellent working knowledge of Excel; pivot tables, v-lookups and graphs are essential
  • Excellent customer service, engagement and communication skills
  • Be able to demonstrate a ‘team player’ ethic
  • Working knowledge of all Microsoft Office packages essential
  • Experience with ERP or CRM systems desired (MS Dynamics D365), desirable
  • Has excellent interpersonal, written and verbal communication skills - English

 Why Join

  • This is a fantastic opportunity within a rapidly expanding business, which is on track for phenomenal growth
  • The opportunity to help grow something from a relatively small base within a highly buoyant marketplace
  • Excellent promotional opportunities as the business grows

Outstanding culture, which is fun, dynamic and constantly evolving

What Funko Offers
Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!

Funko is an equal opportunity employer. We know that every superhero has a unique origin story and the diversity of these stories enrich what we do. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.