Sr. Accounts Receivable Representative
Description
Evolus (NASDAQ: EOLS) is a performance beauty company with a customer-centric approach focused on delivering breakthrough products. We are seeking an enthusiastic and experienced Sr. Accounts Receivable Representative, who, under general supervision, will initiate outbound calls to customers regarding past due invoices, process customer payments, respond to customer billing inquiries, and perform various data entry tasks in a timely, accurate, and professional manner. Foster the growth of a strong customer base through creating positive customer interactions and building strong customer relationships.
If you join our team, you will be working on some of the most exciting opportunities and challenges we face, with a team that values growth, recognition, and camaraderie. If you are looking for an opportunity to exhibit your knowledge and technical abilities in a unique environment, then look no further! In this role, you will be challenged to drive the success of Evolus in an effort to build a brand like no other.
Essential duties and responsibilities where you'll make the biggest impact…
- Monitor inbound and outbound customer communications related to accounts receivable, including payment inquiries, collections activity, and accurate documentation of account interactions.
- Handle complex and high-level customer inquiries regarding account balances, aging, billing discrepancies, and disputed charges, ensuring timely and professional resolution.
- Monitor National Accounts and other key customer accounts, maintaining strong relationships and ensuring timely resolution of billing, payment, and account issues.
- Perform detailed account reconciliations and research to resolve payment variances and ensure accuracy of customer accounts.
- Execute accounts receivable functions at a senior level, demonstrating a strong understanding of AR policies, procedures, and internal controls.
- Serve in a lead capacity by providing guidance, assistance, and knowledge-sharing support to accounts receivable team members.
- Support management in achieving individual, team, and departmental goals and performance objectives.
- Assist with special projects, system enhancements, audits, or process improvements as assigned or directed by management.
- Act as a problem solver and escalation resource, assisting with the de-escalation of customer issues while maintaining professional relationships and company standards.
- Other duties as assigned
Qualifications and Skills You’ll Bring to the Team…
- 4+ years’ credit and collections experience required.
- Communication – Demonstrate friendly and professional phone skills. Ability to communicate effectively, verbally and in writing, with employees, customers, and all other contacts. Ability to adjust communication style to suit the situation and audience.
- Multi-Tasking — Ability to assist customers by phone, chat, and email in a fast-paced work environment. Ability to prioritize offline workload and provide accurate and timely responses.
- Critical Thinking — Ability to demonstrate a strong problem-solving and analytical approach to all tasks.
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
- Computer Skills – Proficient in Word, Excel, and Outlook. Ability to type at 40 wpm with accuracy. Ability to learn various other software programs, including NetSuite and HubSpot.
- Offers of employment are contingent upon clear results of a thorough background and credit check.
Preferred Qualifications…
- Associates or Bachelor’s degree preferred.
Compensation & Total Rewards
This is a Non-Exempt position. The expected pay for this position is $31.30 to $38.94. You are eligible for an annual bonus compensation plan; terms and conditions apply. Your actual base salary will be determined on a case-by-case basis. It may vary based on many considerations, including but not limited to role-relevant knowledge and skills, experience, education, geographic location, certifications, and more.
We offer more than just a paycheck, and your base salary is just the start! Stay happy and healthy with our competitive suite of medical, dental, and vision benefits to help you feel your best and be your best. We also provide those benefits you shouldn’t have to worry about, from employer-covered life insurance to short-term disability. Take advantage of the 401 (k) match offered by Evolus and let us invest in your future. You may also be eligible for new hire equity and long-term incentives in the form of RSUs, stock options, and/or discretionary bonuses. We offer mental health and wellbeing resources for you to develop skills to find your calm, boost your confidence, and show up as your best self in work and life. Travel or relax and come back feeling refreshed with our flexible paid time off program for exempt employees and a paid time off accrual plan for non-exempt employees. Did we mention the holiday soft closure between the Christmas and New Years holidays? We have that, too. Additional perks include regularly catered team meals at our Evolus Headquarters, a fully stocked kitchen (Kombucha & Coffee included), and the opportunity to join an organization where our values of Grit, Impact, Fun, and Transparency are displayed daily.
Evolus takes pride in being a company at the forefront of innovation, while being committed to conducting its business with the highest degrees of integrity, professionalism, and social responsibility. We are also committed to complying with all laws and regulations that apply to our business. Employee welfare is no different. Here at Evolus, we don’t just work together; we’ve built a culture of inclusion! Because of this, you’ll find yourself immersed in an environment that not only promotes respect, collaboration, and team building, but a community too. And that’s just the tip of the iceberg. Join our team and see for yourself! EOE M/F/D/V. For more information, please visit our website at www.evolus.com or reach out to [email protected].
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