Manager, Customer Success - Life Sciences

Customer Success Remote, United States


Description

Brief description
As the Manager of Customer Success - Life Sciences, you will help define, build, and execute a new strategy to engage our highest potential life sciences customers. This is a unique role where you will be responsible for strategizing, innovating, and building new processes for engaging with and ensuring success of our life science customers. 

Note: Experience in Life Sciences required for this position.
Egnyte’s secure content services platform serves several hundred life science companies and tens-of-thousands of users in the life sciences industry. Biopharma, medical devices, and CRO/CDMOs rely on us to manage regulated data, collaborate internally and externally, and protect their data. For Egnyte, the life sciences industry is an area of intense focus given the criticality of compliance and security.

As the Manager of Customer Success - Life Sciences, you will help define, build, and execute a new strategy to engage our highest potential life sciences customers.  Many of these institutions today use Egnyte only in a limited way; you would build a team and processes to help customers see how Egnyte can be a strategic part of their organization.  This is a unique role where you will be responsible for strategizing, innovating, and building new processes for engaging with and ensuring success of our life science customers.

What You’ll Do (but is not limited to)

  • Engage with Egnyte’s Life Sciences Customers
  • Develop relationships with executives at our highest priority accounts
  • Ensure customer satisfaction and successful use of our software
  • Develop new tactics and strategies to solicit mindshare from our customers’ executives
  • Manage select strategic accounts of high priority in life sciences
  • Collaborate cross-functionally within Egnyte to ensure customer success
  • Lead a team of Life Science focused Customer Success Managers

Your Qualifications 

  • University BA degree or equivalent and
  • Consultative: 5+ years of consulting and/or customer success experience focused on software solutions / SaaS and the life sciences industry
  • Executive presence: Can engage with and carry an executive-level conversation with the C-suite of important customers
  • Entrapreneurial: Have a desire to build new processes inside a larger, high-growth organization
  • Enterprise instinct: Can network successfully and handle difficult situations
  • Metrics: Is rigorous about being data driven and make decisions accordingly
  • Communication: Excellent written and verbal communication skills