Deal Desk Specialist - Channel Programs

Operations Remote, United States


The Role

Egnyte is looking for a Deal Desk Specialist to support our Channel Program, specifically the MSP and VAR programs.  This individual will make a difference by providing a mechanism to support non-standard deal requests and helping sales navigate between various office functions.  In this position, you will ensure that the constructs of the deal are a win/win for the customer and for Egnyte, while yielding acceptable margins and scalable solutions.  


What You’ll Do (but is not limited to)

  • Support all sales and renewals teams throughout complete sales and renewals cycles
  • Offer deal intelligence to assist sales leaders in decision-making
  • Assist sales with positioning value against competition and constructing favorable deals
  • Ensure timely review and approval of all deal requests
  • Help build scalable and repeatable processes to ensure swift sales cycle
  • Draft special terms and commercial terms for deals independently, subject to review with Deal Desk leadership & Legal
  • Provide guidance to sales on deal structuring in a way that meets customers’ requirements, sets them up for maximum success, and maximizes ACV
  • Participate in deal reviews and commercial conversations with sales
  • Collaborate with Sales Enablement team to build and deliver training sessions for sales
  • Work within the CRM & CPQ system to assist sales


What you Need to Succeed

  • Deep understanding of enterprise software business, particularly with a solid background in subscription-based, cloud licensing and professional services
  • 3+ years of relevant Deal Desk (or equivalent) with a progressive track record
  • Experience working with MSPs is a plus.
  • Proficiency in overall construct of subscription, professional service, and renewal deals
  • Ability to navigate internal resources to obtain advice and guidance on deal construction and any obstructions or potential blockers to getting opportunities approved and booked
  • Strong communication skills and ability to clearly convey changes and updates to policies, procedures, guidelines, etc.
  • Able to work extended hours during the month and quarter-end cycles.
  • Able to take lead and initiative in driving operational procedures and processes in the operational unit while maintaining global integrity and consistency
  • Able to balance big-picture and details
  • Strong experience with, CPQ
  • Highly responsive and thrive in a fast-paced environment
  • A “do whatever it takes” attitude to enact change within the organization



Our Benefits

Competitive salaries & Stock Options

Comprehensive benefits for you and your family (low premiums and deductibles!)

Medical, Dental, Vision, Life, Disability, Employee Assistance Program, FSA, HAS, and Commuter/Parking benefits

Fully paid premiums for life insurance (up to 2x your salary) / AD&D and the option to enroll in Voluntary Life Insurance

Pet Plan-- Enroll in discounted Pet Insurance & Perkspot – Discount program available for entertainment, services, shopping & travel

Global Travel – Medical benefits to cover any employees traveling out of the United States on a work-related trip

Flexible hours and responsible time off

Emotion & Physical Wellness – Free access to emotional and physical wellness apps including Spring Health, Headspace, Aaptiv, Ginger, and Physera

Gym, cell phone, and commute reimbursement

Healthy lunches, breakfast, and bottomless snacks and beverages

401(k) Retirement Plan (Traditional and Roth)

Board Games --you name it, we got it! Take a break and get to know other Egnyters!

SoFi online financial services: Pay off debt sooner, invest in your future, or refinance your mortgage – all in one app

FREE Egnyte lifetime membership



Equal Opportunity Employment

Egnyte is an equal opportunity employer and values diversity at our company. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


About Egnyte

In a content critical age, Egnyte fuels business growth by enabling content-rich business processes, while also providing organizations with visibility and control over their content assets. Egnyte’s cloud-native content services platform leverages the industry’s leading content intelligence engine to deliver a simple, secure, and vendor-neutral foundation for managing enterprise content across business applications and storage repositories. More than 16,000 customers trust Egnyte to enhance employee productivity, automate data management, and reduce file-sharing cost and complexity. Investors include Google Ventures, Kleiner Perkins, Caufield & Byers, and Goldman Sachs. For more information, visit