Operations Manager

Administrative / Administration Montreal, Canada


If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today!

Position Summary:

As Operations Manager your responsibility is to oversee and manage, day to day operations of the project and operational support teams. The Manager will ensure efficient, productive delivery of all work under their responsibility. A hands on approach is critical to ensure contractual agreements are maintained and executed. Develop and cultivate sound communication with all customers and partners.


  • Manage the day to day operations of the business unit to ensure schedules and costs objectives are met or exceeded
  • Act as process owner for service and projects, ensure all processes are documented, fully deployed and rigorously improved as required
  • Establish and manage performance targets for all team members that compliment business teams and company deliverables
  • Identify customer issues and the impact to the business and resolve effectively within a timely manner
  • Implement and manage business processes
  • Maintain customer relationships, handling customer concerns in a timely and professional manner
  • Hire, develop and assign service delivery managers and technical resources to support the back-log of work and ongoing growth of the business units
  • Communicate to staff progress on initiatives, policies, process and procedures
  • Sharp negotiating and communications skills will play a significant role in the success of project implementation
  • Assist in planning annual budgets
  • Manage operating expenses by controlling costs in all areas including salaries and day to day expenses
  • Manage and analyse projects performance
  • Create a manpower plan for operations and develop an effective project/service team
  • Develop and manage sub-trades
  • Identify risk including scope, schedule, cost issues and develop action plans to mitigate and overcome risk
  • Establish regular meetings to communicate with all stakeholders
  • Perform other duties as assigned by Management.

  • 5-10 years of related field experience
  • College/University graduate (Technical certification preferred) plus business management skills
  • Experience managing a unionized work force
  • Proven ability to communicate effectively with a diverse group of internal and external individuals.
  • Exceptional verbal and written communication skills in both English and French
  • Ability to multi-task and work within a fast-paced environment with the ability to prioritize conflicting demands
  • Proficiency with MS Office and MS Project applications

Schedule: Full Time

Shift: N/A

Length of Contract: N/A

Work Location: Montreal

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

Ainsworth is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.

l Team Oriented Environment l Competitive compensation l Performance Based Bonuses l Paid Training Program l Group Benefits Plan l Promote-from-within Policy l Vacation Policy l State-of-the-Art Equipment and Tools l Exposure to Cutting Edge Technology l