Director, Global Service Operations and Project Delivery
Description
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
The Director, Global Service Operations and Project Delivery is responsible for leading and optimizing all operational functions that support the delivery of Services globally. This role oversees Project Management, Global Warehouse Operations, Lifecycle Services, Service Billing, Reporting & Analytics, and Partner Governance. The Director will ensure operational excellence, drive process standardization, and enable scalable, high-quality service delivery across regions.
What you’ll do as the Director, Global Service Operations and Project Delivery Operational Leadership:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
- Provide strategic and operational leadership across Service Operations, including Project Management, Warehouse Operations, Lifecycle Services, and Service Billing.
- Develop and implement standardized processes, tools, and best practices to ensure consistent global service delivery.
- Partner closely with Service Delivery, Finance, Supply Chain, Engineering, and Sales to align operational priorities with business goals.
Project Management Oversight
- Lead a team of project managers responsible for service implementations, customer programs, and cross-functional initiatives.
- Responsible for Projects related Order fulfillment and Management
- Drive process improvement and standards development – Including but not limited to Projects Inventory Management
- Establish project governance frameworks, ensuring predictable execution, on-time delivery, and high customer satisfaction.
Warehouse & Logistics Operations:
- Oversee warehouse operations supporting service parts, inventory management, logistics coordination, and field enablement.
- Drive improvements in efficiency, accuracy, turnaround time, and cost management.
Lifecycle Services Management:
- Manage lifecycle services programs including staging, maintenance services, asset lifecycle tracking and disposition.
- Ensure seamless coordination between internal teams and partners for end-to-end lifecycle service delivery.
Service Billing & Financial Accuracy:
- Execute on the service billing function to ensure accurate, timely, and compliant invoicing.
- Work with Finance to improve billing processes, reduce leakage, and strengthen revenue assurance mechanisms.
Reporting, Metrics & Dashboards:
- Develop and manage KPIs, dashboards, and operational reporting to monitor performance, identify trends, and drive decision-making.
- Own operational reviews, Board-level reporting inputs, and continuous improvement metrics.
Global Coverage & Partner Management:
- Ensure global support readiness through effective coordination with regional teams and key service partners.
- Establish governance frameworks for partner performance, contract compliance, operational alignment, and escalations.
Strategic Initiatives & Continuous Improvement:
- Identify opportunities to enhance efficiency, automation, and customer experience.
- Lead cross-functional initiatives aimed at scaling service operations and supporting business growth.
- Drive adoption of tools, technology, and digital capabilities that improve service operations.
What you will bring to the team:
- Bachelor’s degree in Business, Operations, Supply Chain, Engineering, or related field; MBA preferred.
- 10+ years of experience in Service Operations, Program/Project Management, Supply Chain, or related operational leadership roles.
- Demonstrated experience leading global teams and managing service partners.
- Strong understanding of end-to-end service delivery processes, operational governance, and financial controls.
- Proven ability to design and analyze KPIs, dashboards, and data-driven insights.
- Excellent leadership, communication, and stakeholder management skills.
- Ability to work in a fast-paced, matrixed environment with global span of control.
Competencies:
- Operational Excellence – Builds scalable processes and drives continuous improvement.
- Strategic Leadership – Translates strategy into actionable operational plans.
- Cross-Functional Collaboration – Works seamlessly across functions and regions.
- Analytical Mindset – Uses data to drive decisions and improvements.
- Customer Focus – Ensures operational strategies support customer expectations.
- Change Management – Leads teams through transformation and growth.
Qualified candidates can expect a salary range of $165,000-$190,000.
#LI-KS1
Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.
At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.