Zones LLC. Careers

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 

Position Overview:

The Cloud Engineer I is a mid-level engineering role (5+ years experience) focused on improving the reliability, security, and operational maturity of Zones’ enterprise cloud and hybrid infrastructure platforms. This role sits within our Enterprise Compute & Storage Services (ECSS) team and is designed for an engineer with solid hands-on Azure experience who wants to actively raise the bar on automation, monitoring, backup, alerting, and Infrastructure as Code (IaC) across production environments.

This is a builder and improver role—not a ticket-only or passive operations position. You will work directly on production Azure platforms, automate repetitive operational work, improve observability and alert quality, and strengthen recovery readiness. You’ll partner closely with senior ECSS engineers and adjacent Digital IT teams while helping modernize day-to-day operations through cloud-first practices.

What you’ll do as the Cloud Engineer I: 

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

Cloud & Infrastructure Operations

• Operate and support Azure and hybrid infrastructure services in production environments, including compute, storage, networking, and foundational platform services.
• Execute production changes with strong operational rigor, including change control, validation, documentation, and rollback planning.
• Troubleshoot availability, performance, capacity, and configuration issues across cloud and virtualization layers, driving issues to root cause.
• Participate in an on-call rotation to support critical ECSS-managed platforms.

Automation & Infrastructure as Code

• Design, build, and improve automation to reduce manual operational work and increase reliability.
• Write and maintain scripts and tooling (PowerShell, Bash, and/or Python) to support platform operations, validation, and incident response.
• Contribute hands-on to Infrastructure as Code initiatives using Terraform and/or Bicep, including developing, testing, and improving reusable modules and standards.

Monitoring, Alerting & Observability

• Improve observability across ECSS platforms using logs, metrics, dashboards, and alerts.
• Help tune alerting to reduce noise while improving actionable signal and response quality.
• Participate in incident response, root-cause analysis, and post-incident follow-through, including implementing corrective and preventive improvements.

Backup, Recovery & Resilience

• Support backup and recovery solutions for cloud and hybrid workloads.
• Validate recovery procedures and participate in restore testing and recovery-readiness activities.
• Improve documentation, runbooks, and operational readiness for backup and disaster recovery scenarios.

Operational Excellence

• Produce and maintain clear runbooks, KB articles, diagrams, and operational documentation.
• Identify opportunities to standardize, simplify, and improve ECSS operational practices.
• Partner with senior engineers to learn and apply reliability, scalability, and secure design principles.
• Execute all other duties as assigned.

What you will bring to the team:

Employees employed in the role of “Cloud Engineer I” shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making

• 5+ years of hands-on experience in cloud, infrastructure, or systems engineering roles.
• Hands-on Azure experience is required, including day-to-day operation and troubleshooting of production workloads.
• Experience supporting Windows and/or Linux systems in production environments.
• Practical experience with automation and scripting (PowerShell, Bash, and/or Python).
• Experience working with monitoring, alerting, or logging platforms in a production environment.
• Strong troubleshooting skills with the ability to drive issues through investigation, resolution, and documentation.
• Experience working in structured operational environments (change management, incident response, runbooks).
• A continuous-improvement mindset—you look for ways to automate, standardize, and reduce operational toil.

Nice to Have

• Experience with Infrastructure as Code using Terraform and/or Bicep.
• Hands-on experience with Azure core services (VMs, storage, networking, identity/Entra ID).
• Exposure to backup, disaster recovery, or resiliency planning for enterprise workloads.
• Experience supporting hybrid environments (Azure + on-prem virtualized infrastructure).
• Relevant certifications (Azure Administrator Associate, Azure Solutions Architect Associate, Linux certifications).

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Job timings: 8:00PM – 5:00AM (Pk time)