Zones LLC. Careers

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

IT infrastructure is the lifeline that connects businesses to customers and suppliers. Business success requires maintaining high service levels for their network while reducing costs and expanding the network as the business grows. Cisco Services can help meet these objectives by providing technical services and smart capabilities that:

• Resolve problems faster: Identify issues quickly and streamline your incident management processes to reduce network downtime and improve IT service levels.
• Reduce risk: Access to Cisco technical experts combined with smart, proactive tools and capabilities minimizes risks to business continuity.
• Increase operational efficiency: Proactive management and automated processes mean fewer support resource requirements and lower costs for managing your network.

The Smart Services Specialist plays a critical role in helping support the acceleration of our Cisco Services business. This role provides a high visibility opportunity for a professional to have significant management interaction across many organizations, and the opportunity to impact, shape and simplify our business. It requires strength in business analytics, project management, execution, communication, and collaboration.

What you’ll do as the Cisco Services Specialist:

Employees employed in the role of Cisco Services Specialist shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

•       Develop and maintain levels of expertise in Cisco Services products, programs, and policies to support and enable the sales, organization, and customers.

•       Proactively drive revenue for Cisco Services to achieve sales goals, through outbound calling and collaborating with Zones Sales teams

•       Maintain tracking data and manage progression on pipeline, deal registration, and open quotes with a primary focus on bringing opportunities to close.

•       Act as the main point of contact for all internal sales questions pertaining to Cisco Services products and programs.

•       Be able to promote and sell the joint value proposition of Zones and Cisco Services.

•       Deliver weekly business reports to Manager.

•       Identify and address recurring issues and trends and report to manager.

•       Identify areas for training and coordinate with training manager and/or other department heads.

•       Make recommendations for system improvements and enhancements.

•       As the subject matter expert, provide guidance on the best Cisco Services strategy to embrace to reach target segments.

•       Maintain tracking data and manage progression on CRM pipeline, deal registration, and open quotes with a primary focus on bringing opportunities to close.

•       Participate in the development and execution of Cisco Services marketing programs and strategies.

•       Act as the primary point of contact and Subject Matter Expert for all internal sales questions pertaining to Cisco Services products and programs.

Data Analysis:

•       Must be a Microsoft Excel expert with ability to manipulate Renewal Pipelines, CRM Pipelines, Reporting, Automated VBA customer facing documentation.

•       Create and maintain customer facing automated templates built using Microsoft VB, using Excel VBA (Visual Basic for Applications). Templates include Services Quote, Services Details, Order Completion Report and more.

•       Create additional automated documents from time to time to strengthen department’s processes and improve efficiency.

•       Converting raw Cisco Reports in an accurate and efficient pipeline

What you will bring to the team:

MINIMUM QUALIFICATION/EDUCATION: 

At least bachelor’s in engineering, IT, etc.

REQUIREMENTS/CERTIFICATIONS

• Cisco Sales Expert Program (CSEP E-Learning v4.0) (On Job)
• Cisco Services Training (On Job)
• Strong understanding of Cisco’s Products & Services
• Microsoft Excel
• A+ English reading, speaking, listening, and writing.

MENTAL REQUIREMENTS

• Work with minimum or without supervision
• Understand and carry out oral and written instructions.
• Able to multi-task and handle work under pressure as a member of the team

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Job timings: 8:00 PM to 5:00 AM (Pk time)