VBP Careers

Overview of the Role 

• Provide timely and effective technical support to end-users via email, chat, or in-person.
• Troubleshoot and resolve escalated IT issues related to hardware, software, network, and peripherals.
• Diagnose and resolve complex technical problems with a focus on minimizing downtime and ensuring high levels of productivity. 

• Analyze technical issues to identify root causes and develop appropriate solutions.
• Implement preventive measures to minimize the recurrence of IT problems and improve system reliability.
• Collaborate with Level 1 support technicians and other IT staff to resolve complex issues efficiently. 

• Assist in the administration and maintenance of IT systems, including servers, workstations, and network devices.
• Install, configure, and update software applications and operating systems as needed.
• Monitor system performance and security to ensure compliance with organizational standards and protocols. 

• Document technical procedures, troubleshooting steps, and solutions for knowledge sharing and future reference.
• Provide training and guidance to end-users on IT best practices, security protocols, and efficient use of technology resources. 

• Deliver exceptional customer service by communicating effectively with end-users and stakeholders.
• Manage customer expectations and ensure timely resolution of IT issues in accordance with service level agreements (SLAs).
• Continuously seek feedback to identify areas for improvement and enhance the overall user experience. 

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
• Minimum of 2-3 years of experience in IT support or related roles.
• Strong technical skills in troubleshooting hardware, software, and network issues.
• Proficiency in operating systems (Windows, MacOS, Linux) and productivity software (Microsoft Office, G Suite).
• Familiarity with ITIL framework and best practices in incident management and service delivery.
• Excellent communication skills with the ability to convey technical concepts to non-technical users.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.  

• 500K per incident HMO coverage + Dental & Optical benefits   
• 2-week paid Christmas vacation   
• 25K Educational Assistance   
• Training and equipment will be provided   
• Fixed Schedule of Mon-Fri from 7 AM to 4 PM