Customer Solutions Engineer

Engineering Durham, North Carolina (Req. #5740)


Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly personalized through our renowned consumer brands: DTS®, HD Radio™, IMAX® Enhanced and TiVo®.

Xperi (NYSE: XPER) is a publicly traded technology company headquartered in San Jose, CA with over 2,000 employees across North America, Europe and Asia. Come join a thriving team where you can play an integral role in shaping the future of entertainment technology.

About the role:

Solutions Engineers are creative problem solvers with software engineering skills and experience who will conceptualize and implement solutions to ensure that TiVo Customers receive the highest possible level of value from our products and services.

Essential Job Functions:

• Proactively leverage established best practices and assist in developing new best practices to drive the quantifiable performance of our personalized content discovery solutions in market.
• Be the subject matter expert on the TiVo personalized content discovery business group’s products, technologies, solutions and services.
• Demonstrable thought leadership and ability to influence customer’s technical roadmap and spending decisions
• Provide creative technical solutions to customer product and engineering teams to achieve high levels of customer satisfaction.
• Nurture collaborative, trusting relationships with customer stakeholders.
• Establish deep knowledge of specific customer implementations with fluency in system integrations, technical configurations, use cases, features, functions and performance.
• Articulate customer requirements back into the organization in order to drive new product features and communicate technical customer status.

Key Traits:

• A creative thinker who conceives creative solutions and maps business objectives to TiVo products, technologies, solutions and services.
• A proven track record of solutions that is quick, detailed, organized and proactive
• An ability to learn conceptually and to simply articulate and visualize complex concepts
• A cool and collected technical leader who effectively manages the risk, ambiguity and frequent change that accompany rapid innovation in emerging markets.
• A passionate motivator with a high level of commitment and determination
• A multi-faceted actor with the ability to multi-task, wear multiple hats, and apply both quantitative analysis and deductive reasoning to approach opportunities and problems.


• Minimum of 5 years’ experience in software engineering, sales engineering, or technical product management roles.
• Proven communication and organizational skills.
• Technical understanding of Web Services, API usage, and application analytics
• Experience working directly with customers.

• Passion for media and entertainment. Bonus for industry experience.
• Undergraduate Degree in computer science, engineering, science, or related technology/logical field.
• Ability to travel up to  10%-20%.

Life @ Xperi:

At Xperi, we value People, Customers, Performance and Innovation. We are dedicated to creating a workplace where all employees have a voice and sense of belonging, feel safe and valued, and are acknowledged for how their unique differences contribute to organizational culture and business outcomes.

Our employees and their families are important to us, and our comprehensive pay, stock and benefits programs reflect that. Xperi supports personal well-being, builds financial security and enables employees to share in our collective success.

Rewards include:

  • Competitive compensation (salary, equity and bonuses) and comprehensive benefits designed to foster work-life balance, care for your health, protect your finances and help you save and invest for the future.
  • Generous paid time away from work, including flexible time off, holidays and sick time, health and wellness initiatives, and a charitable match program to help you give back to your community.
  • Great perks, which vary by location and can be site-specific: employee discounts, transportation reimbursements, subsidized cafes and fitness facilities.
  • A flexible, hybrid work environment combining the best of in-office collaboration and community-building along with the benefits of working from home.