Sr Account Manager - Technical

Engineering Taipei, Taipei (Req. #6272)


Description

Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly personalized through our renowned consumer brands: DTS®, HD Radio™ and TiVo®.   
    
Xperi (NYSE: XPER) is a publicly traded technology company headquartered in San Jose, CA with over 2,000 employees across North America, Europe and Asia. Come join a thriving team where you can play an integral role in shaping the future of entertainment technology. 
About the role: 
We are seeking an experienced technical account manager (TAM) to lead our customer-facing consumer electronics team in Taipei. Reporting Directly to VP Engineering, as a Senior TAM, you will play a crucial role in ensuring the success of our customers by providing exceptional technical support and building strong relationships. You work as part of an international team and will be responsible for ensuring successful integration of our market-leading audio technologies on PC, cell phones, gaming peripherals, TVs and Soundbars. In addition to the responsibilities of a regular TAM, the Senior TAM will take on additional leadership and management duties providing the opportunity to develop and strengthen a talented team as part of a major growth area for our business. 
 
What you will get to do: 
1. Account Management:
  • Manage a portfolio of key customer accounts, ensuring their technical needs are met and exceeded. 
  • Collaborate with customers to understand their business goals and align our services accordingly. 
  • Provide technical guidance, troubleshooting, and best practices to customers through the Product Support Engineering (PSE) team. 
  • Maintain day-to-day communication with customers regarding active requests alongside the PSE team. 
  • Work with Programme Manager to align customer needs with overall programme goals. 
2. Team Leadership:
  • Lead other Technical Account Managers (TAMs), supporting and balancing workload. 
  • Coordinate workload distribution among TAMs and ensure efficient handling of customer accounts. 
  • Foster a collaborative and positive team environment. 
3. Product Support Engineering:
  • Manage a team of Product Support Engineers (PSEs) responsible for: 
  • Tuning customer products to optimize audio performance and address customer feedback and requirements. 
  • Triaging and managing prompt resolution of technical issues. 
  • Ensure the PSE team delivers exceptional service and meets SLAs. 
4. Customer Advocacy:
  • Act as a trusted advisor to customers, advocating for their needs within our organization. 
  • Collaborate with cross-functional teams (engineering, product, sales) to address customer concerns and drive improvements. 
  • Proactively identify opportunities for upselling and expansion. 
5. Strategic Planning:
  • Develop and execute strategic account plans, considering long-term customer success. 
  • Identify growth opportunities and work closely with sales teams and product managers to achieve revenue targets.
 
Who we are looking for: 
Must have: 
  • Bachelor’s degree in a technical field (Computer Science, Engineering, etc.) or equivalent experience. 
  • Proven experience as a Technical Account Manager or similar customer-focused role. 
  • Demonstrable understanding of audio pipelines and technologies. 
  • Excellent verbal and written communication skills in English and Mandarin. 
Nice to have: 
  • Understanding of one or more computer programming or scripting languages (e.g. Java, JavaScript, Unix shell, Visual Basic, HTML, C, C++, Python, etc.). 
  • Exposure to all phases of the software development lifecycle methodology 
  • Familiarity with Salesforce and Atlassian Tools (Jira, Confluence, Bitbucket, etc.). 
  • Embedded system engineering experience. 
  • Project management skills. 
What will make you successful: 
  • Ability to digest requirements and technical detail in a fast-moving market and align customer-needs with long-term product strategy. 
  • Strong organizational skills. 
  • Natural leadership skills and the ability to manage and motivate a team. 
  • Excellent communication and interpersonal skills. 
Life @ Xperi:   
At Xperi, we value People, Customers, Performance and Innovation. We are dedicated to creating a workplace where all employees have a voice and sense of belonging, feel safe and valued, and are acknowledged for how their unique differences contribute to organizational culture and business outcomes.   
Our employees and their families are important to us, and our comprehensive pay, stock and benefits programs reflect that. Xperi supports personal well-being, builds financial security and enables employees to share in our collective success.   
Rewards include:   
  • Competitive compensation (salary, equity and bonuses) and comprehensive benefits designed to foster work-life balance, care for your health, protect your finances and help you save and invest for the future.
  • Generous paid time away from work, including flexible time off, holidays and sick time, health and wellness initiatives, and a charitable match program to help you give back to your community.
  • Great perks, which vary by location and can be site-specific: employee discounts, transportation reimbursements, subsidized cafes and fitness facilities.
  • A flexible, hybrid work environment combining the best of in-office collaboration and community-building along with the benefits of working from home.