Sr Manager - Network Operations Center (NOC)
Description
Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly personalized through our renowned consumer brands: DTS®, HD Radio™, IMAX® Enhanced and TiVo®.
Xperi (NYSE: XPER) is a publicly traded technology company headquartered in San Jose, CA with over 2,000 employees across North America, Europe and Asia. Come join a thriving team where you can play an integral role in shaping the future of entertainment technology.
About the role:
At TiVo, we are dedicated to providing extraordinary entertainment experiences to our customers worldwide. We are in search of an experienced professional to take on the role of Senior Manager of TiVo Network/Service Operations Center. In this critical position, you will be accountable for the day-to-day health and availability of all TiVo services and infrastructure. As the leader of our Operations team, you will be instrumental in ensuring service uptime, corporate and customer systems availability, and building and managing an outstanding team. If you thrive in a fast-paced, innovative environment and have a passion for maintaining operational excellence, we want to hear from you.
What you will get to do:
- Direct and cultivate a global team of engineers, fostering a culture of continuous improvement in a 24x7x365 operation.
- Develop and document policies and best practices to analyze and maintain service stability.
- Own the day-to-day health, uptime, and reliability of network, server, storage, and ancillary infrastructure.
- Play a key role in implementing and prioritizing process improvement initiatives across the organization, ensuring compliance and drive standardization.
- Collaborate with cross-functional teams to negotiate requirements, specifications, and technical acceptance criteria for onboarding new features, functionality, and services.
- Work closely with engineering, operations and project management teams to develop innovative technical solutions, emphasizing functionality, performance, scalability, and reliability.
- Develop reports and analytics to drive innovation and efficiency, ensuring speed in identifying and resolving outages and incidents.
- Partner with Customer Success leaders to understand customer requirements, contractual obligations, and expectations, ensuring exceptional service and communications.
Who we are looking for:
- Bachelor's degree in Information Technology, Computer Science, or related field.
- Minimum of 5+ years of experience managing operations in a 24x7 global infrastructure.
- Preferred experience in an operations environment focused on resolving incidents.
- Preferred 2+ years of experience with the ITIL V3 framework.
- Proven team leadership skills, with the ability to motivate, mentor, and encourage personal advancement.
- Excellent project management skills and the ability to thrive in a fast-paced environment.
- Technical expertise in code, networking, systems, and storage, with the ability to lead discussions with executive management.
- Demonstrated experience in troubleshooting and maintaining network and large-scale Linux systems.
- Superb written and oral communication skills in English, with experience in incident experience with internal and external customers.
- Familiarity with Consumer Electronics and/or video-based products.
Nice to have:
- Fluent Spanish skills
Life @ Xperi:
At Xperi, we value People, Customers, Performance and Innovation. We are dedicated to creating a workplace where all employees have a voice and sense of belonging, feel safe and valued, and are acknowledged for how their unique differences contribute to organizational culture and business outcomes.
Our employees and their families are important to us, and our comprehensive pay, stock and benefits programs reflect that. Xperi supports personal well-being, builds financial security and enables employees to share in our collective success.
Rewards include:
- Competitive compensation (salary, equity and bonuses) and comprehensive benefits designed to foster work-life balance, care for your health, protect your finances and help you save and invest for the future.
- Generous paid time away from work, including flexible time off, holidays and sick time, health and wellness initiatives, and a charitable match program to help you give back to your community.
- Great perks, which vary by location and can be site-specific: employee discounts, transportation reimbursements, subsidized cafes and fitness facilities.
- A flexible, hybrid work environment combining the best of in-office collaboration and community-building along with the benefits of working from home.
The estimated base salary range for this full-time position is $139,600 - $185,000 plus bonus, equity, and benefits, and can vary if outside of this location. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, market demands, internal parity, and relevant education or training. Your recruiter can share more about the specific salary range and perks and benefits for your location during the hiring process.