On Demand Consultant
Description
Role:
Responsibilities:
- Splunk Core/Cloud
- Enterprise Security/UBA
- SOAR/Phantom
- ITOps, DevOps
- Customer alignment on requirements with each request
- Deliver outstanding outcomes, based on customer requirements
- Documentation of activities and outcomes for each request
- Outstanding customer satisfaction survey scoring
- Satisfactory completion of existing cases
- Recommendation for continuation cases to continue deeper level work on related topics
- Advise on new/next cases required to drive continued optimization and adoption
- Process creation and process improvements
- Collateral creation or improvements
- Tools development and implementation
- All-in on Adoption
- Drive high CSAT score
- Identify and capture customer success stories
- Drive product upsell and expansion
- Team growth
- Mentor / mentee program
Requirements:
- Solid experience in technical consulting or big-data analytics
- Demonstrable understanding of common enterprise applications
- Statistical and analytical modeling is a plus
- Working knowledge or recent experience with scripting languages (bash), application development (java, python, .NET), databases and analytical tools
Splunk Core focus:
- Several years of administering and using Splunk
- Splunk implementation experience
- Splunk Cloud experience
- Cloud Fundamentals Consultant Accreditation
- Splunk architecture experience
- Experience with Cloud Migration Projects
- Strong SPL skills and experience a must
Soft Skills:
- Ability to act as the trusted technical advisor to customers for assigned tickets within the bounds of the On-Demand Service
- Outstanding written and oral communication skills a must
- Listen objectively to others' opinions and ideas applying active listening skills
- Strong customer facing soft skills – must instill confidence and provide guidance towards resolution with high customer satisfaction
- Highly developed skills for problem solving, and problem resolution
- Ability to balance multiple customers and competing priorities
Location and Travel
- This is a remote position
- Travel will be limited to internal Splunk business
Note:
Base Pay Range
Costa Rica
Base Pay: CRC 32,000,000.00 - 44,000,000.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.
Thank you for your interest in Splunk!