Customer Success & Experience Change Manager - Hybrid/Remote
Description
Role:
Responsibilities:
- Develop comprehensive change management plans for projects and/or change initiatives within the CSX organization.
- Collaborate closely with Business Analysts and Program Managers to assess the impact on various segments of the organization.
- Implement an effective organizational change methodology applicable across CSX.
- Evaluate the anticipated impact of planned organizational changes.
- Identify potential risks and devise strategies for mitigating them.
- Anticipate and address resistance to change proactively.
- Collaborate with CSX Technical Writers to ensure consistency in communications.
- Define clear success metrics for evaluating the effectiveness of change management efforts.
- Provide timely reporting and updates to management and project teams.
- Offer regular coaching sessions to other CSX Managers on managing the effects of change within their teams.
- Collaborate with fellow AMER, EMEA, and APAC Change Leads to build a Change network within the CSX organization to foster a culture of continuous improvement.
Requirements:
- Preferred qualification: Certified Change Management Professional.
- Demonstrated leadership skills, with the ability to influence stakeholders effectively.
- Exceptional oral and written communication abilities.
- Minimum of 5 years of experience in a change management role.
Splunk is an Equal Opportunity Employer
Note:
Base Pay Range
Costa Rica
Base Pay: CRC 28,000,000.00 - 38,500,000.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.
Thank you for your interest in Splunk!