Senior Technical Documentation Manager
Description
Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.
Role summary
Join our dynamic team at Splunk as a Senior Manager of Technical Writing, where you'll lead and mentor a group of talented writers and editors dedicated to delivering high-quality content for our customers. Collaborate with cross-functional teams to ensure our documentation meets the needs of technically-minded users, empowering them to effectively apply Splunk software.
You will be a great addition to the Splunk Product Experience organization if you:
- Lead and manage a team of technical writers, providing mentorship and support in crafting clear and accurate English-language documentation that enables customers to use and manage Splunk software effectively and efficiently.
- Drive the development and maintenance of web-based documentation and UI content, continuously improving content based on customer feedback and industry best practices.
- Collaborate closely with product managers, engineers, designers, and other stakeholders to define documentation requirements and priorities.
- Foster a culture of collaboration and knowledge sharing within the technical writing team, promoting continuous learning and professional development.
- Actively engage the team with research, other customer-facing roles, and with customers to understand their needs and address any challenges or concerns related to documentation.
What you’ll bring
- 7+ years of experience in managing technical writing, with a focus on enterprise software products.
- Proven track record of effectively managing teams and delivering high-quality documentation in a fast-paced environment.
- Strong communication and leadership skills, with the ability to collaborate effectively with cross-functional teams.
- Ability to manage time and priorities in a dynamic development environment at a fast-paced company.
- Demonstrated ability to integrate user feedback and continuously improve documentation based on customer needs.
- Degree in Computer Science or related field, or relevant professional experience.
Splunk is an Equal Opportunity Employer
At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
Note: Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out below, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering here.
Base Pay Range
Poland
Base Pay: PLN 272,000.00 - 374,000.00 per yearThank you for your interest in Splunk!