Splunk Careers

Responsibilities:

• Working as part of the Japan Renewal Sales team, manage a sales territory carrying an individual quota in contract renewal and growth.
• Meet/exceed assigned revenue goals and on-time renewal rate targets
• Working several quarters ahead of renewal dates to ensure customer ‘Renewal Readiness’, engaging with the broader account team, partners and customer health data to identify renewal risk, and partner on remedial actions aimed at securing an on-time renewal, with growth potential.
• Identify expansion opportunities to generate additional revenue (upsell/cross-sell), driving those opportunities to closure and/or ensuring that the appropriate account management resources are engaged to maximize the opportunity
• Prepare and provide customers renewal quotes within 90 days of support expiration
• Maintain accurate account, license, service contract, asset and maintenance entitlement records within salesforce.com
• Manage renewals from opportunity to invoice, understanding pricing and contractual obligations
• Prepare weekly forecasts of renewal bookings and renewal rates within a tight band of accuracy
• Pro-actively identifying issues that may impact a renewal, and engaging all available resources to resolve
• Assist Sales and Finance teams with customer and account research & customer audits for renewal
• Resolve order issues with Customer Service and Order Management
• Track non-renewal, pending, and lost renewals including reasons for cancellation
• Support evolving operational processes aimed at improving renewal efficiency, effectiveness, accuracy and insight generated from renewals performance.

Skills/Knowledge/Capabilities:

• Speak Japanese and English 
• Bachelor’s degree or equivalent work experience in technical sales/renewals
• Strong attention to detail
• Logical and analytical thinker
• Highly motivated and professional, with excellent communication and interpersonal skills
• Demonstrated negotiation skills
• Ability to multi-task and track multiple issues
• Excellent customer service skills with an orientation towards helping customers
• Strong desire and willingness to learn

Splunk is an Equal Opportunity Employer: At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.