Content Manager, Enterprise Applications Technology Office

Customer Success and SupportRemote, Texas Colorado Florida Georgia Minnesota North Carolina Utah

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Description

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. 

Role Summary

This role resides within a creative, driven and entrepreneurial team within Enterprise Applications Technology Office/GTM Operations. You will work alongside other leaders and teammates to drive a user Content strategy that helps customers and internal account teams understand how Splunk products and services will translate to business outcomes. If you are a professional, experienced in content marketing strategy, the management of day-to-day content creation, editing and promotion, and reporting on the results of each content marketing initiative this role is right for you. We are looking for a candidate who is an established, polished writer and marketer with previous experience in crafting expertly informed content, ideally within the B2B and/or B2C SaaS space with the primary goal of communicating information effectively and efficiently and crafting a positive experience for our users. 

What you'll get to do

  • Develop and complete a comprehensive awareness content strategy across various groups that aligns all parties to an unusual vision of customer value
  • Generate content resources that help align our customers and account teams to discover and measure the value our customers get from Splunk.
  • Able to craft various types of content including e-books, white papers, infographics, guides, blogs, emails, etc
  • Work with designers, product marketing, sales, customer success and other industry experts to build content
  • Make iteration decisions based on user feedback, metrics, accessibility practices, and usability findings
  • Build content taxonomies that align with Product Marketing initiatives

Must-have Qualifications

  • 10 years experience and at least 5+ years leading content strategy and/or execution programs
  • Hands-on experience managing content programs ideally for internal and external facing documentation
  • Excellent written and oral communication skills, including editing and proofing copy — and the ability to visualize content in other mediums
  • Experience in researching and interviewing sources on original topics and using insights to advise a content strategy
  • Ability to identify and supervise relevant community metrics that quantify the impact and advise a roadmap for content strategy programs
  • Comfortable working in a dynamic and fast-evolving environment, with the capacity to adapt to changing project needs
Splunk is an Equal Opportunity Employer 
At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. 

Note: 

Base Pay Range 

SF Bay Area, Seattle Metro, and New York City Metro Area 

Base Pay Range: $181,200.00 - 249,150.00 per year 

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts 

Base Pay Range: $163,080.00 - 224,235.00 per year 

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area. 

Base Pay Range: $144,960.00 - 199,320.00 per year 

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards. 

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com. 

Thank you for your interest in Splunk!

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