Software Engineer, Voice of Customer

Information TechnologyHybrid Remote, San Jose, Costa Rica


Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role Summary

Splunk’s Voice of Customer team is passionate about empowering product teams through a set of tools to manage customer feedback at scale. The team is actively seeking a Software Engineer with an analytical mind and passion for designing and developing solutions using Node.js, TypeScript, Graphql, React, Next.js Amazon EC2 / ECS, Docker, Gitlab, Postgres, and Redis. If you want to work in a world-class engineering organization, see the impact of your work, and thrive in a culture that embraces diversity and champions creativity, then what are you waiting for? Apply today.

What you'll get to do

  • Build state-of-the-art applications using a modern Typescript stack (Node.js, React).
  • Collaborate with UI experts and designers to implement responsive interfaces across multiple platforms.
  • Build close relationships with teammates, product managers, and QA engineers in breaking down feature requests into concrete plans and assist when needed with the creation and execution of test plans.
  • Put your head together with key architects and managers to establish and implement standard methodologies for the delivery of high-quality software.
  • Ensure development projects fulfill business requirements and goals and delight end-users.
  • Create necessary documentation to ensure project objectives are met and that designs are well documented and communicated.
  • Engage in hands-on, in-depth analysis, review, design, development, and debugging of your applications.

Must-have Qualifications

  • 5+ years of web application development using Javascript/Typescript, Node.js frameworks (Nest.Js), Graphql and MVC frameworks, or other relevant industry experience.
  • 2+ years of professional experience developing single-page applications.
  • Strong knowledge of CSS and Javascript.
  • Familiarity with developing and working with Restful APIs/ Graphql Queries & Mutations using Node.js/Nest.js frameworks.
  • Excellent analytical, communication and interpersonal skills.
  • Proven ability to pick up new technologies and concepts quickly, coupled with an unending desire to learn and improve.
  • Experience crafting and developing multi-tiered applications in a microservices architecture.
  • Experience working in an Agile environment using Scrum and/or Kanban.
  • Proven track record of developing web applications, from inception to delivery.
  • Some understanding of usability, networking, security, privacy, and regulatory compliance.

Nice-to-have Qualifications

We’ve taken special care to separate the must-have qualifications from the nice-to-haves. “Nice-to-have” means just that: Nice. To. Have. So, don’t worry if you can’t check off every box. We’re not hiring a list of bullet points–we’re interested in the whole you.

  • Familiarity with Go lang
  • Experience with automated build and deploy systems, such as Gitlab.
  • Familiarity with Jira & Git
  • Familiarity with application containerization (Docker).
  • Familiarity with Amazon Web Services (AWS).
  • Knowledge of Splunk.

Splunk is an Equal Opportunity Employer

At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.





Base Pay Range

Costa Rica

Base Pay: CRC 28,800,000.00 - 39,600,000.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at

Thank you for your interest in Splunk!