Customer Service Coordinator-Remote

Clerical JobsRemote, San Antonio, Texas


Description

Welcome to the new standard of healthcare! 

eHealthScreenings is the nation’s leading provider of onsite comprehensive wellness screening services and convenient online lab orders. As a Premise Health Company, Health screenings are what we do. Our dedicated professionals simplify health screenings for individuals, employers and wellness partners.

We help Third Party Administrators, Employee Assistance Programs, human resources consultants, insurance providers and wellness companies save money by helping people improve their health. We gather and provide biometric data to employers that drive change and improve the health of employees. Our real, quantifiable data ensures that our employer partners are targeting the best risk factors to make positive return-on-investment on important wellness initiatives and healthcare costs. We also work with employers to customize the processes and convenient and efficient as possible.

We are looking for a Customer Service Representative to work remotely! If you possess a “whatever it takes attitude” keep reading. 

It’s hard to pinpoint a “typical” day here (and who wants typical anyway?), but as Customer Service Representative, you will be fielding in-bound calls from customers and assisting them with any questions they may have regarding our services/product, and/or accessing the website; resetting passwords, assisting with site navigation, etc.

We are looking for career minded individuals looking to grow with our Customer Service team. We are not your typical call center but we handle inbound calls in a small office setting. Our office is centrally located right behind the airport in San Antonio, Texas. Monday-Friday, no weekends!

What You’ll Do for Us:

  • Determining requirements by working with customers
  • Answering inquiries by clarifying desired information; researching, locating, and providing information
  • Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Fulfilling requests by clarifying desired information; completing transactions; forwarding requests
  • Maintaining call center database by entering information
  • Keeping equipment operational by following established procedures; reporting malfunctions
  • Updating job knowledge by participating in educational opportunities
  • Enhancing organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • May require other duties as assigned

Education:

  • High School Diploma or equivalent

Experience:

  • Minimum of two years of Customer Service or Call Center experience
  • Typing speed greater than 35 WPM

Knowledge and Skills:

  • Excellent written and oral communication skills -  Bilingual in Spanish is a Plus
  • Ability to work in a structured environment and adhere to regulatory and compliance requirements
  • Strong interpersonal skills; professional, courteous, friendly, and empathetic
  • Strong problem-solving skills, analytical skills, and detail-oriented
  • Ability to positively adjust to a rapidly changing environment
  • Proficiency with MS Word, Excel and Outlook. PC literacy is also required (experience using Windows based applications preferred)
  • Ability to deal with customers in a professional manner, including handling irate customers in a way that brings the interaction to a positive conclusion


What We’ll Do for You:

At eHealth Screenings, a Premise Health Company, you’re not an employee – you’re a team member. We help individuals improve their health. Helping people identify ways to improve their health is the most important thing we do. Our online consumer division reveals undetected health problems to individuals and recommends professional follow-up care that can make a positive difference in a person’s overall health.

As an employer, we want to compensate you for the work you do with more than a paycheck (although you’ll get one of those too). Pay for this role starts at $15.00/hour ($15.50 if bilingual in Spanish). Premise Health offers competitive benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, and a company-sponsored wellness program. We are an equal opportunity employer of nice people and value inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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