Customer Service Representative

Customer Service Notting Hill, Victoria


About the role

As a Customer Service Representative, you will play a pivotal role in maintaining and enhancing customer relationships. Reporting directly to the Customer Service Team Leader, you will be responsible for providing exceptional service, managing orders, and supporting various key functions of the business.  Also a great opportunity to develop & progress in your sales career. You will work 38 hours set schedule, Monday to Friday 8.30am - 5.00pm

Duties include:

  • Takes responsibility for their customers through providing accurate & timely information regarding purchase orders
  • Manages the process of customer purchase orders from order entry through to shipment by consistent & accurate communication with internal & external customers
  • Investigates customer issues & seeks to understand the needs of the customer beyond their expectation
  • Committed to expanding their knowledge of MCC’s products & services 
  • Work collaboratively within diverse departments, groups & across the plant to achieve common goals. Demonstrates the ability to be a good team player by assisting colleagues within the plant as required

About MCC

Established in 1903, MCC has grown to become the world's largest leading & most award-winning label print manufacturer. We strive to deliver label innovation & are producers of the world’s most prominent brands in Beverage, Wine & Spirits, Food & Diary, Personal Care & Beauty, Home Care & Laundry, Healthcare, Durables & Technical and Automotive & Chemical consumer products. 

About you

  • Microsoft Word, Excel & Outlook intermediate proficiency
  • Shows solid PC skills with the ability to learn new systems quickly 
  • Ideally you will have experience in customer service within the manufacturing industry
  • Can demonstrate an impeccable phone manner and ability to establish & maintain positive relationships
  • Excels in organisation & time management skills
  • Sound verbal & written communication skills
  • Ability to work autonomously as well as in a collaborative team
  • Demonstrates a problem-solving acumen with strong attention to detail
  • Flexible & adaptable to change
  • Eligible Australian/New Zealand working rights.

The benefits

  • Competitive remuneration
  • Free onsite parking
  • Health & wellness program
  • Local & global career opportunities to development & build your brilliant career (encouraged & supported)
  • Private health insurance discount 
  • Opportunity to progress a sales career 
  • Supportive & inclusive environment
  • Continuous learning opportunities & support for you to grow & make a real difference

Apply now

Are you Interested or know someone who could be? Let them know! If you don’t quite meet all of the criteria, but feel you can make a difference at MCC, we encourage you to submit your application. If your CV includes qualifications, work history, skills, experience, no need to also provide a cover letter.

Diversity & Inclusion 

At MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued & empowered. We are committed to providing an environment in which everyone is included, treated fairly & with respect. We consider our people our best asset & understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender identity/expression or ethnicity, disability, sexual orientation or life stage. We encourage & welcome all genders, people of disability, first nations people, LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds to apply.