IT Operations Analyst

Information Technology Knoxville, Tennessee


Build your Career with an Industry Leader

Multi-Color Corporation and Fort Dearborn have merged and are now the world’s largest prime label and packaging supplier. Join the new MCC and you will have the opportunity to become part of an organization that has been committed to excellence and industry leadership for over 110 years.

IT Operations Analyst reports to IT Operations Manager. Provide technical support to the local plant and other sites within MCC, in the installation, modification, and maintenance of Multi-Color’s endpoint devices. Including but not limited to support for all PC, MacOS, mobile phones, and various printers. Monitor our Service desk queue and aim for first call resolution. Lead, assist, or be a member of IT projects as assigned which could include Active directory, ERP, as well as local plant projects.



  • Manage IT Support for the local plant and offer remote support for other North American sites
  • Maintenance and installation of PC/MAC desktops and laptops plus printer support
  • Maintenance and installation of MCC approved desktop/laptop software and other peripherals
  • Collaborates with global leaders and teams to follow corporate standards across all levels of Plant infrastructure.
  • Ensure implementation of global practices and standards.
  • Perform on-site installation of equipment based on requests. Provide on-site as well as phone support based on business requests.
  • Work within Active Directory modifying and creating user accounts.
  • Troubleshoots IT hardware, software, and basic network issues at various sites
  • Configure and deploy IT hardware equipment such as printers, PC’s, phones, and scan guns.
  • Communicates to plant management - vendor onsite visits, service outages, and planned hardware / software deployments
  • Attends scheduled staff meetings with Support and IT teams
  • Follow and maintain hardware and software standards
  • Utilize monitoring systems for potential or realized outages. Resolving or reporting as necessary
  • Ability to be on call in a rotation to resolve off-hour support situations requiring immediate attention
  • Adhere to ticket monitoring system and strive for a first call resolution.



  • Experience in managing Windows computers, including software installation and resolution of issues
  • Self-motivated and capable of working with minimal supervision/direction.  
  • Experience configuring / troubleshooting issues / and deploying IT hardware such as printers, PC’s, and scan guns.
  • Experience working independently as well as in a team setting.
  • Basic understanding of networks and administration with knowledge of TCP/IP, DHCP, and DNS
  • Strong analytical skills
  • Effective communication and collaboration skills 

Other considerations:

  • MCC offers a competitive wage and generous benefits package including medical, dental, vision, disability, life insurance and 401(k).
  • Works in office and production environments.
  • May on a continuous basis, sit at desk for an extended period
  • frequently answer telephone and write or use a keyboard to communicate through written means.
  • Some walking and lifting of up to 50 lbs. Will be required.
  • The noise level in the work environment is typically low to moderate.
  • Must be flexible to work varying schedules and hours as needed.
  • Occasional travel may be required.

MCC welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. MCC is an equal opportunity employer.