Description

Build your Career with an Industry Leader

Multi-Color Corporation and Fort Dearborn have merged and are now the world’s largest prime label and packaging supplier. Join the new MCC and you will have the opportunity to become part of an organization that has been committed to excellence and industry leadership for over 110 years.

Global Product Owner, Salesforce is responsible for system & business process analysis, data analysis, system support, system configuration and end-user training for systems and processes. This role is responsible for ensuring that Multi-Color achieves maximum value out of their investments in Salesforce Service Cloud. Responsible for building relationships with Global Customer Service & CS Leadership teams to provide enterprise-wide planning, project management, configuration, design, delivery, support and training services, as well as identify, prioritize, and deliver continuous improvement enhancements and strategic project objectives that meet the business needs.

Why work at MCC: 

• Competitive compensation
• Hybrid work from home schedule but will need to be located near one of our North American facilities. 
• Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)
• Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays

Responsibilities:

• Apply strong knowledge of assigned business processes for analyzing, designing, developing, and testing system functions for assigned business areas to ensure that the supporting systems meet the business requirements. 
• Work with users to gather detailed requirements and develop functional specifications for new system requirements, system enhancements and reporting requirements.  Utilize data & process analysis methods and tools to identify system and process improvement opportunities.
• Functional configuration and maintenance of assigned business systems to support new implementation project requirements and enhancements for changing operational and business needs.  Create and maintain system, process, and end-user documentation. Ensure that project requirements, timeline, budget, and scope are being met.
• Conduct knowledge transfer and training of end-users, including sharing best practices.  
• Development and maintenance of reports using MCC standard reporting technologies. 
• Perform data analysis and application development, including minor programming, to support data migration from legacy systems to MCC standard business systems and custom requirements as required.
• Act as functional and technical liaison between users and the IT application development and data analytics teams to deliver custom solutions that require more complex program coding.
• Provide user support for business systems related issues including researching transactional issues, identifying root causes and driving resolution. Administer and support application as necessary (login, functionality, reporting, data integrity, interfaces).  Maintain support log of issues and requests following MCC’s service request guidelines.
• Ensure all established policies, procedures and controls are enforced and followed.
• Model the Corporate Values (Integrity, Passion, Creativity, Perseverance and Achievement) and Principles 

·       Qualifications:

• Experienced (2 years or more) in IT with responsibilities for CRM or ERP system configuration and support preferably Salesforce  
• Business process, system and data analysis skills with business application project implementation experience.
• Advanced technical ability to manage and support Salesforce systems.
• Salesforce Trailblazer Certification, preferred but not required. MCC will pay for your certification exam through Salesforce Trailhead upon successful completion on modules. 
• Experience with (but not necessarily expert in) Microsoft Windows, Windows Server and Database Technology.
• Self-Directed - Ability to identify critical requirements and act accordingly; independently prioritize    and manage day-to-day priorities. 
• Logical - Advanced ability to analyze complex situations and develop solutions to those situations. 
• Broad knowledge of printing industry business practices and processes. 
• University degree, preferably in Information Technology

Diversity & Inclusion 

At MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued & empowered. We are committed to providing an environment in which everyone is included, treated fairly & with respect. We consider our people our best asset & understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender identity/expression or ethnicity, disability, sexual orientation or life stage. We encourage & welcome all genders, people of disability, LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds to apply.

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