Customer Service Representative

Customer Service Mile End South, South Australia


An exciting and immediate opportunity for a CSR professional to join our established team in our Adelaide plant based in Mile End South. Your work pattern will be 38 hours per week, Monday – Friday.

From order receiving to the shipping of goods, you will develop a deep understanding of our products and customers. In order to accomplish this, you will need to demonstrate excellent communication skills, analytical thinking, and a firm grasp of our business systems.

  • Providing quality customer service through a variety of communication channels to resolve customer inquiries, requests, and issues.
  • Provide accurate, high-quality, and timely service to our customers by thoroughly understanding MCC's products, services, policies, and processes
  • Manage customers orders through our internal workflow.
  • Complete non-compliance reports whilst being involved in investigations and improvement processes as required.
  • Negotiate delivery dates to meet customer expectations and best internal outcomes
  • Liaise with internal departments and effectively communicate to achieve combined commitments 
  • Handle numerous orders simultaneously
  • Demonstrate excellent verbal and written communication skills through your customer interactions in a professional manner
  • Collaborate across our internal teams to coordinate and support the customer journey and provide support for fellow colleagues during times of absence or peak periods
  • Demonstrate an understanding and appreciation of opposing perspectives on issues and adapt to changing situations.

About MCC
Established in 1903, MCC has grown to become the world's largest leading & most award-winning label print manufacturer. We strive to deliver label innovation & are producers of the world’s most prominent brands in Beverage, Wine & Spirits, Food & Diary, Personal Care & Beauty, Home Care & Laundry, Healthcare, Durables & Technical and Automotive & Chemical consumer products. We employ 13,000+ dedicated people worldwide with business operations in 100+ plants in 29 Countries. Within Australia & New Zealand alone we operate 14 label producing operations with 1100+ employees including Kiwi Labels, Rapid Labels & MCC Verstraete Australia businesses.

About you

  • Intermediate Microsoft suite proficiency (especially in word, excel & outlook)
  • Intermediate proficiency personal computer skills using the windows operating system
  • Certificate III in Administration, Customer Services, Sales or similar (not essential)
  • Passionate about customer service with proactive listening skills 
  • Ability to establish & maintain positive relationships
  • Ability to remain calm under pressure and handle customer issues with empathy and professionalism with patience and resilience
  • Strong verbal & written communication skills
  • Flexible & adaptable to changing workloads with excellent organisation and time management skills
  • Adaptable to working independently as well as within a collaborative team, proactive, and initiative-driven 
  • Focused on quality control and meticulous attention to detail
  • Ability to sit for long periods of time and able to walk up/downstairs
  • Eligible Australian rights.

 The benefits

  • Competitive remuneration
  • Free onsite parking
  • Health & wellness program
  • Local & global career opportunities to development & build your brilliant career (encouraged & supported)
  • Private health insurance discount 
  • To help employees thrive at home & at work, we offer an Employee Assistance Program (EAP), a free confidential support service
  • Traineeship pathways
  • Employee referral program, our employees are rewarded for helping us find great talent!
  • Reward & recognition programs aligned to our values and with high performance
  • Regular social events encouraging a fun & friendly environment
  • Supportive & inclusive environment
  • Progressive, market leading & high performing business
  • Continuous learning opportunities & support for you to grow & make a real difference
  • Part of an organisation that strongly believes in sustainability goals to make a difference to our planet.

Apply now

Are you Interested or know someone who could be? Let them know! If you don’t quite meet all of the criteria, but feel you can make a difference at MCC, we encourage you to submit your application. If your CV includes qualifications, work history, skills, experience, no need to also provide a cover letter.

Diversity & Inclusion  

At MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued & empowered. We are committed to providing an environment in which everyone is included, treated fairly & with respect. We consider our people our best asset & understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender identity/expression or ethnicity, disability, sexual orientation or life stage. We encourage & welcome all genders, people of disability, LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds to apply