Job Title:Technical Services Lead

Reporting to:Technical Service Director, EMEA

Location:Europe North

Workplace:On-site

Travel:Up to 30%

Please note: this position is an internal only vacancy available to candidates employed within MCC Label.  If you are not eligible to apply for this position, your application will not be considered.

Build your Career with an Industry Leader

For over a century, Multi-Color Corporation (MCC) has crafted premium labels for the world’s most iconic and recognizable brands. Our labels elevate emotional connections with consumers and help brands stand out in competitive markets. With more than 12,000 teammates in 25+ countries, we come together to make our industry-leading work possible and bring our True Colors to life.  Join us at MCC, where every product is Labeled with Care. Learn more at mcclabel.com.

We’re excited to announce an internal opportunity for a Technical Service Lead to head up our Regional Technical Service Representatives (TSR) team for the Europe North region.

What You’ll Do:

• Lead & Inspire: Guide a team of TSRs, fostering a culture of technical excellence and customer focus.
• Be the Expert: Act as a primary technical contact for regional accounts, providing advanced troubleshooting and optimization.
• Drive Innovation: Introduce new products and processes that enhance efficiency and customer satisfaction.
• Collaborate Across Functions: Work closely with R&D, operations, engineering, marketing, and sales to deliver comprehensive solutions.
• Support Onboarding: Oversee print trials, press approvals, and technical onboarding for new products.

What We’re Looking For:

• Strong Print technical knowledge.
• Proven leadership skills, including managing, engaging and motivating a team.
• Project management skills.
• Experience of process and product development within a manufacturing environment.
• Excellent communication, interpersonal and collaboration abilities.
• Ability to manage multiple priorities and think creatively.
• Proficiency in Microsoft Office Suite.

Why Apply?

• Opportunity to shape the future of technical services in the region.
• Work on high-impact projects that drive customer success.
• Collaborate with cross-functional teams across EMEA.
• Travel opportunities (up to 30%).

Additional Information

To apply for this role you must already be employed by MCC Label and live within our Northern Europe region.

As an American-owned company with multi-national operations, our main language for cross-border collaboration and communications is English.  As such, the ability to speak fluent business English is essential for this role and all applications must be made using the English language.

Diversity & Inclusion  

At MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued and empowered. We are committed to providing an environment in which everyone is included, treated fairly and with respect. We consider our people our best asset and understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender identity/expression or ethnicity, disability, sexual orientation or life stage. We encourage & welcome all genders, people of disability, LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds to apply.

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