Escalation Engineer

Support (Customer & Technical) Budapest, Hungary

We are full of lovers of technology, developing from our heart and always searching to find ways to incorporate new ideas into our product. Join our team!

ABOUT LIFERAY            

Liferay, Inc. is a uniquely profitable B2B enterprise software company with 1,100 fiery-eyed employees all across Europe, the Americas, Middle East, and Asia. As the leading provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Our flagship product is the Liferay Digital Experience Platform, which companies like Honda, Bank of the West, and Airbus use to build customized experiences for their customers and employees. But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. We give our employees five extra days off to volunteer at charities they’re excited about, and Liferay donates a portion of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run!

ABOUT THE POSITION

Escalation Engineers - supporting in-house technical teams - get involved on customer issues that are particularly hard to reproduce, difficult to be categorized as a bug, require considerable effort or knowledge with third party software or libraries, or potentially out of Support’s scope, by applying more time, experience and technical expertise in identifying, investigating and resolving them for the sake of the customer and other departments.

WHO WE ARE LOOKING FOR / OUR EXPECTATIONS

  • customer-focused engineer with a Computer Science background or equivalent experience (e.g. as SysAdmin, Web Developer)
  • experience with SQL queries for data analysis
  • experience using at least one on the following app servers: Tomcat, Weblogic, JBoss, Wildfly, Webshpere
  • confidently read and understand Java program code and debug it to find root causes
  • ability to speak, read, and write excellent English
  • excellent problem solving and interpersonal skills
  • high level and standard of knowledge sharing
  • motivation for continuous learning and improvement
  • passion for quality and client/partner satisfaction and new technologies

PLUSES

  • administrator knowledge of one of these application servers: Tomcat, Weblogic, JBoss, Wildfly, Websphere
  • administrator knowledge of one of the main database servers: Oracle, MySQL, MSSQL
  • knowledge of various Java frameworks (JDBC, Hibernate, etc.)
  • knowing at least one of the following tools: jVisualVM, jProfiler, Yourkit Profiler, Memory Analyzer, jConsole
  • previous work integrating Liferay with other open source products or proprietary products
  • OSGI based development experience
  • experience with Docker/Kubernetes and/or on of the cloud technologies (GCP, Azure, AWS)

WHAT WE OFFER

We are offering Escalation Engineers a stress-free, people-first workplace, where you can work with highly flexible environments with cutting edge technology and excellent opportunities to redefine how enterprise releases are handled and delivered.

We place the highest priority on the growth and success of our colleagues, with a flexible approach to reach a work style that includes 60% daily work, 20% helping each other and 20% learning time with near zero administration.

If you are excited and enjoy solving technical challenges that are coming from real-life scenarios, you will feel right at home at Liferay. We provide an environment that allows you to perform your best while you develop your technical skills even further.

  • We provide a Premium Generali Company Health Care package to all of our employees.
  • Our colleagues enjoy a broad range of post work social activities.
  • We ensure to mark all events and enjoy office party celebrations.
  • Our working environment is very enjoyable, spacious and bright with excellent faculties.
  • We have large cooking and entertaining areas, gaming rooms, team building environments and a healthy balance of competition/social networking. 
  • We are known for our fabulous team cultural meals on-site. Why not bring your culinary skills to the office.
  • Our workplace supports a hybrid system that enables Remote Work and Office Work at the same time.
  • Our office is 10 minutes walk from the Gyöngyösi utca Metro Station. We also have extensive Bicycle parking and Car Parking availability.
  • We support and contribute to our communities through our Employee Volunteering Programme.
  • You are at the right place - Liferay Hungary has won the "Best Employer" prize in 2020 by Kincentric! Check it out here.  

Equal Opportunities Employer - Statement

Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a travelling community.