Promotion Operations Team Manager
Description
ABOUT THE ROLE
As our Promotions Operations Team Manager, you’ll lead the delivery of all CRM-linked promotions, ensuring they are accurate, engaging, and fully compliant. You’ll be responsible for translating campaign briefs into operational setups and managing end-to-end execution across a wide variety of promotional formats.
This is a highly collaborative role, working closely with Marketing, CRM, Product, and third-party game providers to enhance our promotions capability. You’ll play a central role in introducing new reward mechanics, improving customer experiences, and supporting long-term innovation in how we engage and retain players.
YOU WILL BE RESPONSIBLE FOR:
● Managing the setup, testing, and deployment of promotions across CRM and lifecycle campaigns
● Translating campaign briefs into well-structured and executable promotional configurations
● Collaborating with Product and Gaming teams to integrate new bonus types and reward mechanisms
● Working with third-party game providers to deliver exclusive or custom promotional features
● Maintaining robust QA processes to ensure all promotions launch error-free
● Ensuring all promotions comply with regulatory, legal, and responsible gaming standards
● Documenting eligibility rules, terms, and targeting logic to ensure transparency and auditability
● Working closely with CRM and Analytics to monitor promotional performance and support optimisation
● Supporting process improvement to streamline workflows and reduce delivery times
● Acting as a subject matter expert on promotional delivery, supporting training and knowledge-sharing
OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:
● Proven experience in bonus operations, CRM promotions, or campaign execution
● Working knowledge of promotion setup tools and bonus mechanics, ideally in gaming or e-commerce
● Strong communication and collaboration skills across Product, Marketing, CRM, and Compliance
● High attention to detail and confidence in handling complex setups
● Experience working in a regulated environment, with a strong understanding of responsible gaming
● A proactive mindset with a focus on problem-solving, documentation, and continuous improvement
WHO WE ARE
At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices worldwide.
BENEFITS
● Hybrid working - 3 days per week at the office, with flexibility for 2 days at home
● Workation – Take your job on an adventure with our Workation benefit for up to 4 weeks per year (T&Cs apply).
● Plenty of time to recharge – 28 days of paid leave, plus all public and bank holidays in England.
● Invest in your future – We match pension contributions up to 6%.
● Comprehensive healthcare – BUPA coverage, including pre-existing conditions, plus a cashback plan for dental, optical, and other treatments.
● Wellbeing allowance – £250 annual allowance for you to invest in your health and wellbeing (T&Cs apply).
● A great workplace experience – Talented colleagues, free onsite parking, complimentary snacks and drinks, Monday breakfasts, and Friday lunches.
● A social culture you’ll love – Regular opportunities to attend sporting events throughout the year, plus a quarterly team budget for even more fun.
● Support for growing families – Up to 6 months of full pay for maternity leave.
● Stay active & save money – Cycle-to-work scheme and gym discounts.
● And there’s more… We’ll share even more perks related to your role when you chat with our Talent Acquisition team!
JOIN US!
In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen!
Would you be a good fit for the Leo Pride - give us a roar!