Change Manager
Description
Company Information
LeoVegas is where the lions play...and work! A fun, agile and fast paced environment connecting 1000+ employees with over 60,000 worldwide employees of MGM Resorts International, as our two leading forces come together. We're culture focused, so if you're an innovator, initiator and a team player, give us a roar and join the LeoVegas pride - WINNER of the iGaming Idol 2022 - Employer of the year award!
Let's create the world's greatest iGaming experience!
LeoVegas’ scale-up culture sets a tone of courage and capacity to act. Employees are encouraged to not only say what they think, but also to do the job that is needed - “to make it happen”.
LeoVegas does not believe in hierarchical structures, but instead that every individual employee plays an important role in the company. We trust that you thrive in these environments.
Due to our continued growth, we're now looking for a Change Manager to join our high performing team.
As our Change Manager you will:
The Change Manager is responsible for managing the life cycle and coordination of all system changes. The primary objective is to enable beneficial IT changes to be made, with minimum disruption to the player systems facilitate Continuous Service Improvement in line with the ITIL framework.
Responsibilities:
- Managing all aspects of the end to end the Change Management process as per ITIL framework.
- Monitoring compliance to the change management policies and procedures.
Supporting internal/external audits.
- Ensuring all attributes of changes are considered, release notes, test reports, deployment, rollback, risk mitigation, documentation updates, evidence etc.
- Documenting the change methodology, review procedures and checklists incorporating updates through continuous improvement and feedback loops.
- Training stakeholders on the change management process and tools used.
- Taking ownership of the change registers, and audit for the collection of associated evidence and approvals throughout the Change life cycle.
- Conducting impact analyses, assess change readiness, resource requirements, schedule of change, and identify key stakeholders.
- Monitoring and reporting the success rate and downtime of changes, look for trends, both positive and negative to feed into continuous service improvement.
- Identifying, quantifying, prioritizing, and managing change risks.
- Collaborating with all stakeholders to confirm change requirements are known and accepted.
- Creating, participating in, managing, and delivering Root Cause Analysis and associated reports when changes do not go to plan or changes are rolled back, and put in place mechanisms and processes to prevent repeat.
- Working closely with the Release, Control and Validation teams, the operational support and analysis teams, dev teams and the core teams.
- Supporting planning, scheduling and controlling the movement of releases to test and live environments.
Your areas of knowledge and experience
- A minimum of 2 years' experience of formal IT change control, release and deployment in controlled
environments, similar role, or background in IT field adopting ITIL practices in enterprise environments.
- Experience in IGaming.
- Experience with an ITSM tool.
- Experience working with 3rd party suppliers.
- Must be able to demonstrate experience leading IT change management activities, ideally in multi-site, multi-client and multiple environments.
- Higher level education in software engineering or computer science or below listed certifications
- ITIL foundation Desirable
- ITIL intermediate module Desirable
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Our Culture
As our company working language is English so we'd like to see your CV in English please
At LeoVegas Mobile Gaming Group we firmly believe that our diversity is what makes us unique and that everyone and anyone is welcome to enjoy the ride - regardless of age, gender, disability, race, national or ethnic origin, religion, language, martial or civil partnership status, political beliefs and sexual orientation.
We are highly committed to uphold a high level of diversity and inclusion throughout our entire group. Being a global company with a widely diverse customer base makes it essential for our workforce to be a reflection of this.
By doing so, we believe we will achieve the best possible customer experience and create better value to our shareholders by doing so.
Hybrid Working
At LeoVegas we have introduced a hybrid working environment that enables our employees to come together and collaborate in person, whilst offering ongoing flexibility to work from home. We all work from the office two days per week, and three days at home.
Compensation & Benefits
- Competitive salary based on your experience
- Well-being allowance to support your active lifestyle.
- Work remotely from other eligible countries for up to 4 weeks.
- Private health insurance to keep our Team Leo healthy and happy.
- Personal development plan to help you reach your goals and ambitions.
- Employee assistance program to help and guide you in challenging moments.
- Roaring discounts all over Malta island for you to explore.
- Team activities and events to have some well deserved break and a bit of fun!
- If you are not based in Malta we will also provide you with a relocation package, which includes 3-week accommodation and flight!